A:Direct to human, just wait.Our free phone can also navigate phone menus to get a live human at Equifax for you.
Q:
Does Equifax offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 52 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · For Security Freeze department · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · At prompt, press 1; then wait. For Security Freeze Department. · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Just wait · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Option 3, then Option 1. · Canada - If your ID is lost or stolen, press 1. If you're a victim of fraud, press 2. For a copy of your credit file and score, press 3. For a change of address, press 4. If you were denied credit, press 5. To get our mailing address, press 6. For any other questions, press 8. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · To place a Fraud Alert on your credit report · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait · A representative will answer the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · This is the number for former CSC Credit Services customers · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Enter confirmation number · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For Business Customer Support · For consumers, press 1. For business support, press 2. For technical support, press 3. For data contributor support, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to human, just wait · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this Equifax number should go right to a real human being · In a few words, tell me how I can help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Equifax below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Equifax phone number to document the phone system.
Here is how our research team describes the way the Equifax phone system greets you: In a few words, tell me how I can help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to human, just wait
Below are some clips we've found from Equifax's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Equifax.
Consumer care.
To add a short statement to your Equifax credit report, noting that you've been financially impacted by the COVID nineteen pandemic, remain on the line speak with an agent.
We have recently expanded our service services to give you access to your credit score and Equifax credit report for free.
To enroll, visit my equifax dot com.
If you have a question about the two thousand seventeen data breach settlement, say settlement or press nine.
This call may be recorded or monitored for quality assurance purposes."
Excerpt from a call with Equifax
Tuesday, January 16, 2024 7:25 PM
What are the hours and when should I call?
Equifax operates the call center for this 800-846-5279 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,306 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Equifax call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Equifax is Sunday.The most busy day to call is Friday, which averages 261% more phone calls by comparison.Again, this is based on a sample of 1,306 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 1443% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Equifax is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Equifax staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Equifax's 800-846-5279 phone number is actually the customer service number for consumers. The difference between this number and the company's business number is that this one doesn't ask you whether you're getting help for a consumer or business account. Instead, it assumes you're getting assistance for a customer account without asking and takes you right into the main menu for the automated system.
Going through the automated system is a fairly simply process, although you do need to speak clearly at all times. The system will pick up on any stray noises, like it did when it asked me if I wanted to converse in English or Spanish and immediately cut off due to other noise. The system also initially couldn't recognize whether I wanted to check my credit score or report a credit issue, and I had to cycle through several sections before it was able to get me to the right spot.
Fortunately, the system has plenty of options and makes it easy for you to find the right one, even if it mishears what you would like to select at first. After scrolling through, I was able to ask for a credit report, and the system told me how to request it and what my delivery options were.
I asked for a credit report via Equifax to be sent through the mail, and the system brought me to the menu where I'd need to answer personal questions to continue onward. At this point, I ended the call rather than provide any identifying information.
Overall, I think this phone line functions well enough to provide basic instructions to anyone who needs it. I think the system gives customers easy access to answers for any questions they may have, and it doesn't waste time addressing a mistaken call trying to reach another branch of Equifax. This automated system recognizes that the average caller is going to have a limited window in which to call the company and will likely need to get help quickly with an important credit issue.
I would prefer that the system wasn't quite as sensitive to outside noises and was a little better at recognizing what's being said, but for the most part, it does the job well. That said, if you're unwilling to enter personal information, this number won't offer much help. I would only use this number if you're ready to provide that information.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Equifax
If you have time to do a bit of reading before you call Equifax, we recommend you read over some of our problem-specific articles.
Equifax Canada is a leading credit reporting agency that provides credit information and risk management solutions to businesses and individuals across Canada. As one of the major credit bureaus in the country, Equifax Canada collects and maintains comprehensive credit data on individuals, including credit scores, credit histories, and loan repayment information. This information is utilized by lenders, creditors, and businesses to make informed decisions regarding the extension of credit and risk assessment. Equifax Canada also offers various products and services to help individuals manage and monitor their credit profiles, detect identity theft, and safeguard against fraudulent activities. With over a century of experience, Equifax Canada plays a vital role in facilitating credit transactions and promoting financial transparency in Canada's economy.
The Equifax Freeze Line is a service provided by Equifax, one of the major credit reporting agencies. It allows consumers to freeze and unfreeze their credit reports to protect themselves against identity theft and unauthorized access to their credit information. By placing a freeze on their credit report, individuals can prevent lenders from accessing their credit information, thereby reducing the risk of fraudulent credit applications. The Equifax Freeze Line offers a simple and convenient way for consumers to initiate and manage the freeze process. It provides step-by-step instructions on how to freeze and unfreeze credit reports, including the necessary contact information and documentation required. Overall, the Equifax Freeze Line is a valuable tool to enhance security and protect personal financial information.
If you forget your Equifax PIN, you can quickly recover it by following the outlined steps. And if you think that your PIN might be compromised, you should change it as soon as possible. By taking these simple precautions, you can help to protect your data and avoid unnecessary complications down the road.
Click the link above to get answers to just about any Equifax customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Equifax, and their purpose. Are any of these similar to the reason you are trying to call?
Credit report issue: "Hi, I'm experiencing an issue with my credit report regarding an unauthorized credit check."
- From a call lasting 1m 39s , Dec 18, 2024 6:21 PM
Credit report issue: "My report isn’t updated with a credit check I authorized."
- From a call lasting 1m 57s , Dec 18, 2024 5:26 PM
Credit report issue: "I'm calling to clear up an issue on my credit report regarding a credit check I authorized."
- From a call lasting 13m 54s , Dec 18, 2024 5:09 PM
Credit card dispute: "I need to speak to a representative."
- From a call lasting 4m 14s , Dec 6, 2024 3:52 PM
Information about why customers call Equifax is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Equifax provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Equifax will reply our your email.
Some customer service teams, like that of Equifax, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Equifax customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Equifax's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Equifax agent. This phone number is Equifax's best phone number because 187,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-846-5279 include Unfreeze Credit, Freeze Credit, Locked Account, Dispute a Charge, Credit Score Change and other customer service issues. The Equifax call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Equifax has 13 phone numbers. It's not always clear what is the best way to talk to Equifax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Equifax. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Equifax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
