Equifax Disputes

Phone Number & Getting a Rep

Equifax Disputes number

866-349-5191
Toll-free·Calls Disputes·See main phone number & contact info
Q:

How do I talk to a human at this Equifax number?

A:Just wait
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Equifax Disputes?

A:The average hold time is 21 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Equifax customer service contact information

This is the #4 most popular Equifax phone number out of 13. Click above to go back to the main customer service number and other contact information, including Equifax email addresses, twitter handles, and live chat options.

More Equifax Customer Phone Numbers

Customer Care

800-846-5279
Main phone number · Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Security Freeze

888-298-0045
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · For Security Freeze department · In a few words, tell me how I can help you today?

Cancellations

866-640-2273
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · At prompt, press 1; then wait. For Security Freeze Department. · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Canadien Customer Service

866-204-9044
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Option 3, then Option 1. · Canada - If your ID is lost or stolen, press 1. If you're a victim of fraud, press 2. For a copy of your credit file and score, press 3. For a change of address, press 4. If you were denied credit, press 5. To get our mailing address, press 6. For any other questions, press 8.

Fraud Alert

888-766-0008
Toll-free · 24 hours, 7 days · To place a Fraud Alert on your credit report · In a few words, tell me how I can help you today?

Security Breach

800-525-6285
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait · A representative will answer the line.

Equifax Online Investigation

800-555-4544
Toll-free · 24 hours, 7 days · This is the number for former CSC Credit Services customers · In a few words, tell me how I can help you today?

Member Services

877-784-2528
Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Equifax Online Investigation

866-229-7861
Toll-free · 24 hours, 7 days · Enter confirmation number · In a few words, tell me how I can help you today?

Business Support

888-407-0359
Toll-free · 24 hours, 7 days · For Business Customer Support · For consumers, press 1. For business support, press 2. For technical support, press 3. For data contributor support, press 4.

Credit Watch Gold

877-474-8273
Toll-free · 24 hours, 7 days · Direct to human, just wait · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Automated Ordering Service

800-685-1111
Toll-free · 24 hours, 7 days · Calling this Equifax number should go right to a real human being · In a few words, tell me how I can help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Equifax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait
Here is how our research team describes the way the Equifax phone system greets you: In a few words, tell me how I can help you today?
Below are some clips we've found from Equifax's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Equifax consumer care. We have recently expanded our services to give you access to your credit score and Equifax credit report for free. To enroll, visit my equifax dot com. If you have a question about the two thousand seventeen data breach settlement, say settlement or press nine. This call may be recorded or monitored for quality assurance purposes."
Excerpt from a call with Equifax
Wednesday, May 8, 2024 8:23 PM

What are the hours and when should I call?

Equifax operates the call center for this 866-349-5191 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 31,300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 31,300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Equifax is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Equifax staffs the call center well on Wednesday.

Why call this Equifax number?

Below is a sample of recent calls to Equifax, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 15s , Aug 27, 2024 4:07 PM

Calling this Equifax Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 10, 2023

When I called Equifax's 866-349-5191 phone number, I was connected with the customer care automated recording. After selecting the language that I wanted to be served in, I listened to my options. The menu was logical and mentioned many of the common reasons a customer calls Equifax.

If you call after hours, you'll be directed to call back between 9 a.m. and 9 p.m. on weekdays or 9 a.m. to 6 p.m. on weekends. I wasn't presented with the option to call back or leave a message for an agent.

I was given the option to add a statement to my credit report about the financial impact of COVID-19. I was encouraged to visit Equifax's website if I wanted to view my credit score or get a copy of my credit report for free. I was also given the option to get more information about filing a settlement claim for the 2017 data breach. I was then notified that my call would be recorded for quality assurance purposes; then, I was asked to say a few words about the type of services I was looking for.

After saying that I wanted to access my credit report, I was reminded again that I could access it online at myequifax.com. I was also given the option to get a report from annualcreditreport.com. I stayed on the line and was given information about how to order my credit report through the mail. In order for Equifax to send my personal credit report in the mail, I was told I'd need to submit a few pieces of information to prove my identity. These included a copy of a piece of government-issued identification, such as a driver's license, birth certificate or Social Security card. The recording then gave me the address to which to send these details.

All of the information given to me was on a recorded message. At no point was I offered the option to speak with a live agent. However, the recording was easy to understand and the voice recognition system was accurate in picking up my questions.

When I called back to dispute a credit item, I was again notified about the option to file the dispute online. I stayed on the line and was given the choice between filing a credit dispute or checking the status of an existing case. Again, I was connected with a self-service menu that allowed me to place, remove or lift a credit freeze over the phone. After entering some personal verification information such as my phone number, I was again given instructions about how to send proof of my identity by mail to Equifax. Ultimately, I was unable to get through to a human agent with this number.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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