Equifax Equifax Online Investigation

Phone Number & Getting a Rep

Equifax Equifax Online Investigation number

866-229-7861
Toll-free·Calls Equifax Online Investigation·See main phone number & contact info
Q:

How do I talk to a human at this Equifax number?

A:Enter confirmation number
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Equifax Equifax Online Investigation?

A:The average hold time is 21 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Equifax customer service contact information

This is the #10 most popular Equifax phone number out of 13. Click above to go back to the main customer service number and other contact information, including Equifax email addresses, twitter handles, and live chat options.

More Equifax Customer Phone Numbers

Customer Care

800-846-5279
Main phone number · Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Security Freeze

888-298-0045
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · For Security Freeze department · In a few words, tell me how I can help you today?

Cancellations

866-640-2273
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · At prompt, press 1; then wait. For Security Freeze Department. · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Disputes

866-349-5191
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Just wait · In a few words, tell me how I can help you today?

Canadien Customer Service

866-204-9044
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Option 3, then Option 1. · Canada - If your ID is lost or stolen, press 1. If you're a victim of fraud, press 2. For a copy of your credit file and score, press 3. For a change of address, press 4. If you were denied credit, press 5. To get our mailing address, press 6. For any other questions, press 8.

Fraud Alert

888-766-0008
Toll-free · 24 hours, 7 days · To place a Fraud Alert on your credit report · In a few words, tell me how I can help you today?

Security Breach

800-525-6285
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait · A representative will answer the line.

Equifax Online Investigation

800-555-4544
Toll-free · 24 hours, 7 days · This is the number for former CSC Credit Services customers · In a few words, tell me how I can help you today?

Member Services

877-784-2528
Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Business Support

888-407-0359
Toll-free · 24 hours, 7 days · For Business Customer Support · For consumers, press 1. For business support, press 2. For technical support, press 3. For data contributor support, press 4.

Credit Watch Gold

877-474-8273
Toll-free · 24 hours, 7 days · Direct to human, just wait · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Automated Ordering Service

800-685-1111
Toll-free · 24 hours, 7 days · Calling this Equifax number should go right to a real human being · In a few words, tell me how I can help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Equifax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter confirmation number
Here is how our research team describes the way the Equifax phone system greets you: In a few words, tell me how I can help you today?

What are the hours and when should I call?

Equifax operates the call center for this 866-229-7861 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 31,300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 31,300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Equifax is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Equifax staffs the call center well on Wednesday.

Calling this Equifax Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 10, 2023

Calling Equifax requires some time and patience, but it is not impossible. However, I would advise you to be in a quiet and safe place when you call because the virtual assistant is very sound-sensitive and will ask you for very personal information. I'm not sure how I feel about giving out my social security number on the phone, but I didn't really have any other choice. These are just a few of the things that made me uncomfortable about the whole situation, but a little context will help make it a bit clearer. 

The call took over half an hour as well because once you finally manage to wade through the directory, you must wait a long time to talk to someone. I get that there are probably a lot of people who contact them on a daily basis, from people who are calling about lost credit cards to people who have to report fraud. Others may have questions about their online security accounts, but it seems that given the sensitivity of what people are calling about, you could have better measures to take care of them. 

When you first call, you are greeted by a message that says, "Welcome to Equifax consumer care," you have to listen to a series of long messages that aren't likely related to most phone calls. They weren't related to mine at all. I wanted to put a freeze on my account, but I still had to listen to all of it. One message talked about how to add a short note to your credit history if your financial situation was affected by COVID-19. Then another note instructed me to go online to find support for many popular issues. Then there was a short talk about privacy and how you could find out more about the privacy policy. 

Finally, I got to a virtual assistant who asked me to tell him what I needed help with in a few sentences, and I said, "help with freezing my credit report so no one will open a card without my permission." The response was, "Okay, let me give you a few options." One of those options was about freezing my account, so I chose it, but I still didn't get to talk to someone or move forward. It then made me say my phone number, social security number, and zip code before putting me on the hold line. If anyone was near enough, they could have stolen my identity right there. Then I waited on hold for a while. In the end, it was a lot of hassle. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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