Equifax Equifax Online Investigation

Phone Number & Getting a Rep

Equifax Equifax Online Investigation number

800-555-4544
Toll-free·Calls Equifax Online Investigation·See main phone number & contact info
Q:

How do I talk to a human at this Equifax number?

A:This is the number for former CSC Credit Services customers
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Equifax Equifax Online Investigation?

A:The average hold time is 21 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Equifax customer service contact information

This is the #8 most popular Equifax phone number out of 13. Click above to go back to the main customer service number and other contact information, including Equifax email addresses, twitter handles, and live chat options.

More Equifax Customer Phone Numbers

Customer Care

800-846-5279
Main phone number · Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Security Freeze

888-298-0045
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · For Security Freeze department · In a few words, tell me how I can help you today?

Cancellations

866-640-2273
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · At prompt, press 1; then wait. For Security Freeze Department. · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Disputes

866-349-5191
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Just wait · In a few words, tell me how I can help you today?

Canadien Customer Service

866-204-9044
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Option 3, then Option 1. · Canada - If your ID is lost or stolen, press 1. If you're a victim of fraud, press 2. For a copy of your credit file and score, press 3. For a change of address, press 4. If you were denied credit, press 5. To get our mailing address, press 6. For any other questions, press 8.

Fraud Alert

888-766-0008
Toll-free · 24 hours, 7 days · To place a Fraud Alert on your credit report · In a few words, tell me how I can help you today?

Security Breach

800-525-6285
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait · A representative will answer the line.

Member Services

877-784-2528
Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Equifax Online Investigation

866-229-7861
Toll-free · 24 hours, 7 days · Enter confirmation number · In a few words, tell me how I can help you today?

Business Support

888-407-0359
Toll-free · 24 hours, 7 days · For Business Customer Support · For consumers, press 1. For business support, press 2. For technical support, press 3. For data contributor support, press 4.

Credit Watch Gold

877-474-8273
Toll-free · 24 hours, 7 days · Direct to human, just wait · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Automated Ordering Service

800-685-1111
Toll-free · 24 hours, 7 days · Calling this Equifax number should go right to a real human being · In a few words, tell me how I can help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Equifax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This is the number for former CSC Credit Services customers
Here is how our research team describes the way the Equifax phone system greets you: In a few words, tell me how I can help you today?

What are the hours and when should I call?

Equifax operates the call center for this 800-555-4544 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 31,300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 31,300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Equifax is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Equifax staffs the call center well on Wednesday.

Calling this Equifax Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 9, 2023

Calling Equifax is very frustrating because you have to wade through directory after directory and give out a lot of very personal information before you even get to talk to someone. I'm not sure that I was comfortable with entering the information, even though in security, it should be safe. However, the reason I was calling was because of a potential data breach, so it seemed like they would be a little more careful about how they collect information. This is a phone call that you would not want to make in a public place. 

I needed to talk to someone about my daughter's credit because I was just informed that her data was compromised in an alert. I don't know how you go about setting up a credit monitoring account for a child. She's only five, so that is why I wanted to talk to someone about what the right procedure would be for this. 

When I first called, it said, "Thank you for calling Equifax consumer care," and then stated, "To add a short statement to your Equifax credit report noting that you have been financially impacted by the COVID-19 pandemic, remain on the line to talk to a customer representative." It then proceeded to say, "If you have a question about the 2019 data breach settlement, say settlement or press 9." Finally, after all that, it said, "Okay, let’s get started; in a few words, tell me how I can help you today." I said, "Talk to someone about a credit report issue."

It then asked me if I was calling about a dispute, and I said no. That was incorrect, and it directly launched into a set of options. I'm unsure if it even recognized what I was saying to it. Instead, it just said, "Alright, let me give you some security options. For Equifax security freeze, say freeze or press 1. For fraud alerts or active duty reports, say alerts or press 2. For your Equifax credit report or credit score, say report or press 3. To dispute an Equifax report or dispute a pending status, press 4. For anything else, say other or press 5."

I pressed 5 since my situation wasn't on the list, and then I got another set of options that included, "If you are calling for help with Equifax.com, say or press 1. For help with Equifax services, press 2. For information regarding a product feature, say monitoring or press 3. For anything else, including questions, say questions or press 4."

I pressed 4, and then it requested a lot of information that it said it needed before it would connect me to an agent, including my Social Security number, address, ZIP Code, and phone number, which I then had to verify with my mobile device. It was eight minutes before I got to a customer service agent who spoke with a thick accent and was hard to understand. I hung up and will go with a different credit monitoring system. It just didn't make me comfortable at all. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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