Equifax Automated Ordering Service

Phone Number & Getting a Rep

Equifax Automated Ordering Service number

800-685-1111
Toll-free·Calls Automated Ordering Service·See main phone number & contact info
Q:

How do I talk to a human at this Equifax number?

A:Calling this Equifax number should go right to a real human being
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Equifax Automated Ordering Service?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Equifax customer service contact information

This is the #13 most popular Equifax phone number out of 13. Click above to go back to the main customer service number and other contact information, including Equifax email addresses, twitter handles, and live chat options.

More Equifax Customer Phone Numbers

Customer Care

800-846-5279
Main phone number · Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Security Freeze

888-298-0045
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · For Security Freeze department · In a few words, tell me how I can help you today?

Cancellations

866-640-2273
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · At prompt, press 1; then wait. For Security Freeze Department. · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Disputes

866-349-5191
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Just wait · In a few words, tell me how I can help you today?

Canadien Customer Service

866-204-9044
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Option 3, then Option 1. · Canada - If your ID is lost or stolen, press 1. If you're a victim of fraud, press 2. For a copy of your credit file and score, press 3. For a change of address, press 4. If you were denied credit, press 5. To get our mailing address, press 6. For any other questions, press 8.

Fraud Alert

888-766-0008
Toll-free · 24 hours, 7 days · To place a Fraud Alert on your credit report · In a few words, tell me how I can help you today?

Security Breach

800-525-6285
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait · A representative will answer the line.

Equifax Online Investigation

800-555-4544
Toll-free · 24 hours, 7 days · This is the number for former CSC Credit Services customers · In a few words, tell me how I can help you today?

Member Services

877-784-2528
Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Equifax Online Investigation

866-229-7861
Toll-free · 24 hours, 7 days · Enter confirmation number · In a few words, tell me how I can help you today?

Business Support

888-407-0359
Toll-free · 24 hours, 7 days · For Business Customer Support · For consumers, press 1. For business support, press 2. For technical support, press 3. For data contributor support, press 4.

Credit Watch Gold

877-474-8273
Toll-free · 24 hours, 7 days · Direct to human, just wait · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Equifax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Equifax number should go right to a real human being
Here is how our research team describes the way the Equifax phone system greets you: In a few words, tell me how I can help you today?
In fact, much of this information on this page is superfluous because this Equifax phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Equifax operates the call center for this 800-685-1111 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 31,300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 31,300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Equifax is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Equifax staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Equifax Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 13, 2023

Individuals might call the Equifax 800-685-1111 customer service number to learn about the company's products or to ask about their credit scores. I called to determine whether my credit score is the same as my FICO score. Although people sometimes use the terms interchangeably, I think there is a difference. When I dialed the number, an automated system answered, "Thank you for calling Equifax Consumer Care."

The automated voice system said I could remain on the line to speak with an agent about being impacted by the pandemic. It provided information about accessing my credit score and credit report for free by visiting myEquifax.com. If I had questions about the 2017 data breach settlement, I could say "settlement" or press 9.

The system told me the call may be recorded or monitored for quality assurance and asked me to say in a few words what I needed. I said I needed to know the difference between credit and FICO scores. The system then said it understood I was calling about a promotional code. However, that was not what I said. It gave me options with a corresponding menu of numbers to press for help with credit reports, fraud alerts, credit scores, and credit report disputes.

The system told me I could say other or press 5 to get help with the website or other issues. Still, that action led to another menu of options. After listening to this menu, which did not apply, I waited. The system asked for my phone number several times. I did not see the point in providing my phone number and other personal information, so I continued to wait. The system finally recommended that I hold while it connected me with an Agent.

An agent answered the line, and I asked her about the difference between a credit score and a FICO score. She said they no longer use the FICO score, and Equifax has a model that generates the credit score. She said FICO comes from a third-party company and suggested I could get my credit score by requesting my credit report.

I did not feel the response satisfied my question about the difference between the scores. However, I give the agent credit for trying. Maybe it's not complicated; the only difference is that Equifax generates one score, and the FICO score comes from a third-party company.

Some automated voice response systems answer inquiries better than others. This system did not recognize my question and gave me unhelpful menu prompts. Many customer service agents are skilled at asking probing questions to ensure they supply the answer a consumer needs. However, I was impressed that I had the opportunity to speak with a human, which is more than I can say for some customer service numbers and automated systems.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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