Equifax Business Support

Phone Number & Getting a Rep

Equifax Business Support number

888-407-0359
Toll-free·Calls Business Support·See main phone number & contact info
Q:

How do I talk to a human at this Equifax number?

A:For Business Customer Support
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Equifax Business Support?

A:The average hold time is 21 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Equifax customer service contact information

This is the #11 most popular Equifax phone number out of 13. Click above to go back to the main customer service number and other contact information, including Equifax email addresses, twitter handles, and live chat options.

More Equifax Customer Phone Numbers

Customer Care

800-846-5279
Main phone number · Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Security Freeze

888-298-0045
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · For Security Freeze department · In a few words, tell me how I can help you today?

Cancellations

866-640-2273
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · At prompt, press 1; then wait. For Security Freeze Department. · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Disputes

866-349-5191
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Just wait · In a few words, tell me how I can help you today?

Canadien Customer Service

866-204-9044
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Option 3, then Option 1. · Canada - If your ID is lost or stolen, press 1. If you're a victim of fraud, press 2. For a copy of your credit file and score, press 3. For a change of address, press 4. If you were denied credit, press 5. To get our mailing address, press 6. For any other questions, press 8.

Fraud Alert

888-766-0008
Toll-free · 24 hours, 7 days · To place a Fraud Alert on your credit report · In a few words, tell me how I can help you today?

Security Breach

800-525-6285
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait · A representative will answer the line.

Equifax Online Investigation

800-555-4544
Toll-free · 24 hours, 7 days · This is the number for former CSC Credit Services customers · In a few words, tell me how I can help you today?

Member Services

877-784-2528
Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Equifax Online Investigation

866-229-7861
Toll-free · 24 hours, 7 days · Enter confirmation number · In a few words, tell me how I can help you today?

Credit Watch Gold

877-474-8273
Toll-free · 24 hours, 7 days · Direct to human, just wait · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Automated Ordering Service

800-685-1111
Toll-free · 24 hours, 7 days · Calling this Equifax number should go right to a real human being · In a few words, tell me how I can help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Equifax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Business Customer Support
Here is how our research team describes the way the Equifax phone system greets you: For consumers, press 1. For business support, press 2. For technical support, press 3. For data contributor support, press 4.

What are the hours and when should I call?

Equifax operates the call center for this 888-407-0359 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 31,300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 31,300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Equifax is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Equifax staffs the call center well on Wednesday.

Calling this Equifax Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 13, 2023

This is meant as the business number for Equifax, but it can still be used for personal account information if you're willing to provide personal information. When I called, I was asked to select 1 for personal and 2 for business questions.

I chose 1 and was asked to choose my language. I was then asked if I wanted to add a short statement to my credit report saying that COVID-19 impacted me or if I had questions about the recent data breach settlement. If neither applied to me, I could stay on the line to speak to the automated system.

I asked the automated system for a copy of my credit report, which it initially misinterpreted as asking to correct errors in my credit report. I said that wasn't correct, and it went through its full menu of possibilities before getting to my credit report as a possibility. I chose that, and the system told me it could send me a credit report through AnnualCreditReport.com or from Equifax directly.

I opted for the latter, and the system said it would be able to do that as long as I entered a few personal questions to prove my identity. Not willing to do this, I ended the call there, as I didn't want to risk doing anything that could end up with my credit report for real.

Overall, I think this is an extensive system that gives consumers plenty of options for getting real assistance. Given that they said I could add a statement to my credit report, it seems like this can be used to speak to a customer service representative. If that's the case, this would be an excellent system, as it gives several options through the automated menu before branching out into more nuanced help.

The system did have some problems with understanding me, but to its credit, it did correct for this by taking me back to a full menu that could find where my issue was. When I got into the menu, I was able to quickly navigate through everything and get to the section where the automated system could connect me with a representative. Had I been willing to enter my personal information, I believe the system would have been able to offer more helpful details.

Because of the need to enter personal details, I would only recommend doing this if you're ready to speak to Equifax about your credit report. If not, I'd say the risk of giving out too much information is too high.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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