Equifax Cancellations

Phone Number & Getting a Rep

Equifax Cancellations number

866-640-2273
Toll-free·Calls Cancellations·See main phone number & contact info
Q:

How do I talk to a human at this Equifax number?

A:At prompt, press 1; then wait. For Security Freeze Department.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Equifax Cancellations?

A:The average hold time is 21 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Equifax customer service contact information

This is the #3 most popular Equifax phone number out of 13. Click above to go back to the main customer service number and other contact information, including Equifax email addresses, twitter handles, and live chat options.

More Equifax Customer Phone Numbers

Customer Care

800-846-5279
Main phone number · Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Security Freeze

888-298-0045
Toll-free · Mon-Fri 9am-5pm, Sat-Sun 9am-6pm EST · For Security Freeze department · In a few words, tell me how I can help you today?

Disputes

866-349-5191
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Just wait · In a few words, tell me how I can help you today?

Canadien Customer Service

866-204-9044
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Option 3, then Option 1. · Canada - If your ID is lost or stolen, press 1. If you're a victim of fraud, press 2. For a copy of your credit file and score, press 3. For a change of address, press 4. If you were denied credit, press 5. To get our mailing address, press 6. For any other questions, press 8.

Fraud Alert

888-766-0008
Toll-free · 24 hours, 7 days · To place a Fraud Alert on your credit report · In a few words, tell me how I can help you today?

Security Breach

800-525-6285
Toll-free · Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST · Direct to human, just wait · A representative will answer the line.

Equifax Online Investigation

800-555-4544
Toll-free · 24 hours, 7 days · This is the number for former CSC Credit Services customers · In a few words, tell me how I can help you today?

Member Services

877-784-2528
Toll-free · 24 hours, 7 days · Direct to human, just wait · In a few words, tell me how I can help you today?

Equifax Online Investigation

866-229-7861
Toll-free · 24 hours, 7 days · Enter confirmation number · In a few words, tell me how I can help you today?

Business Support

888-407-0359
Toll-free · 24 hours, 7 days · For Business Customer Support · For consumers, press 1. For business support, press 2. For technical support, press 3. For data contributor support, press 4.

Credit Watch Gold

877-474-8273
Toll-free · 24 hours, 7 days · Direct to human, just wait · For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.

Automated Ordering Service

800-685-1111
Toll-free · 24 hours, 7 days · Calling this Equifax number should go right to a real human being · In a few words, tell me how I can help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Equifax phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: At prompt, press 1; then wait. For Security Freeze Department.
Here is how our research team describes the way the Equifax phone system greets you: For the 2017 data breach settlement, say "settlement" or press 9. For assistance with your credit report, press or say 1. For login help, press or say 2. To cancel your product, press or say 3. To talk to a representative, press or say 4. If you're having trouble enrolling for a product, press or say 5.
Below are some clips we've found from Equifax's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Equifax Global Consumer Solutions customer care. We provide exclusive support for our valued Equifax members. If you have a question about the two thousand seventeen data breach settlement, say settlement or press nine. In order to better serve you, please select from the following five options.
For online assistance with your credit report, including placing or removing a security freeze, adding a fraud alert, disputing an item, or obtaining a copy of your report, please visit my equifax dot com.
Or for automated assistance, press or say one."
Excerpt from a call with Equifax
Monday, August 5, 2024 4:09 PM

What are the hours and when should I call?

Equifax operates the call center for this 866-640-2273 phone number Mon-Fri 9am-5pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 31,300 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 31,300 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Equifax is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Equifax staffs the call center well on Wednesday.

Why call this Equifax number?

Below is a sample of recent calls to Equifax, and their purpose. Are any of these similar to the reason you are trying to call?
Removing fraud alert: "I need help with removing a fraud alert from my credit report."
- From a call lasting 11m 3s , Aug 5, 2024 4:09 PM

Calling this Equifax Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 13, 2023

This Equifax number exists to provide customer service to individuals who have subscriptions to the company’s credit monitoring services as well as to individuals who want to access a copy of their Equifax credit report. When I dialed the number, I was greeted by an automated message that clearly laid out the menu options for the call.

The automated menu includes brief, straightforward instructions for accessing a credit report online at the my.equifax.com website. It also includes options for getting assistance with your Equifax account, initiating or canceling credit monitoring services, or placing a security freeze or fraud alert on your credit account.

I found the automated menu system to be efficient and effective. The different menu options are presented quickly and clearly, and with each option, I had the choice to verbalize my response or enter it through my keypad. Navigating the system was straightforward, and there was always an option to go back to the previous menu in case of a mistake.

I also appreciated the fact that you can place a security freeze or fraud alert on your credit account through the automated system, without having to speak to a customer service representative. Dealing with credit issues can be stressful, so it’s nice to feel like you have some level of control over your own credit account.

However, in order to access this portion of the automated system, I did have to go through a thorough identification verification process. I was prompted to enter my phone number, address, zip code, and Social Security number in order to gain access. On one hand, it’s comforting that it requires so much information to access something as important as a credit report. On the other hand, entering your Social Security number into an automated phone system could feel risky to some.

I wanted to speak with a customer service representative to get a current copy of my credit report. When I chose that option on the menu, I was almost immediately connected to a friendly representative. He clearly outlined my options — I could either access my report online or he could mail a copy of the report to my address. He also patiently answered my questions about both options, explaining that both were free and that both versions of the report would contain the exact same information. He also offered to walk me through the creation of an online account with Equifax so I could have immediate access to my report.

Once I finished the queries about my credit report, the representative did attempt a soft sell of Equifax’s credit monitoring services, which are available for a monthly fee. However, he didn’t push particularly hard, which I appreciated.

Since this customer service line offers assistance to both paying and non-paying Equifax customers, I was impressed that, as a non-paying customer, I received thorough answers to my questions. I would certainly feel comfortable calling back if I was having issues with my credit report.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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