Comcast Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you're viewing.

You can speak to a Comcast representative about your closed past account. However, the representative might need to verify your identity before being able to assist you. This usually includes confirming your full name, your date of birth, and your Social Security number. Additionally, having any relevant account information available such as your past account number will help the representative assist you more effectively. Please select the link provided here for the most up-to-date contact information.

We're sorry to hear about the confusion with your bill. Sometimes, charges can be a cumulative result of extra usage, device rentals, or premium services. We recommend thoroughly reviewing your latest billing statement for any unexpected charges. It will detail all service charges, extra costs, and taxes. If you still feel there's an error, there should be a link on this page to contact Customer Service, who can discuss your bill with you in greater detail. We're here to help, and we want to make sure your billing issues get resolved promptly.

It sounds like you are experiencing an issue with your Comcast service. Code 3007 is associated with an interruption in your service due to an account issue. This could be due to an outstanding balance on your account, or an issue with your account settings. You can attempt to resolve this issue by checking that your account is active, that your payment information is up-to-date, and that there are no outstanding balances. However, remember to never share sensitive information like your account details in an insecure manner. If the issue continues, there are more detailed troubleshooting steps found on Comcast's website or you can get in touch with the customer support via the link available on this page.

It sounds like your Comcast Xfinity gateway (modem-router combo) may not be correctly passing internet traffic to your Roku device. When you reset your gateway, it momentarily loses its connection to the network, interrupting all internet traffic. When the gateway comes back online, it re-establishes its connection and should resume passing internet traffic. If you're seeing the "Welcome" screen and not getting further, this usually indicates an issue with the connection between your gateway and Roku device. Try unplugging your Roku device and plugging it back in to reset its connection. If that doesn't work, check your Roku's network settings to ensure it's connected to the correct Wi-Fi network. If the problem persists, it could be a larger issue with your gateway or network which may require technical support.