How Do I Switch My Comcast Account to Be Paperless?

In a nutshell: Xfinity offers paperless billing, allowing users to receive monthly bills via email instead of by mail. This feature includes important billing details and payment options. Only the account manager can enroll, and users must opt-out of any existing bank billing notifications before signing up. To switch to paperless billing,

Introduction

If you switch to Xfinity paperless billing, you will no longer receive paper bills by mail. Instead, your monthly bill will be sent via email. The paperless bill includes the total amount due, your due date, and a link to view and pay your bill. Planning to switch to paperless billing? Only the account manager or primary user can enroll. Also, if your bank currently handles your billing notifications, please unenroll before signing up for paperless billing with Xfinity. Continue reading for step-by-step instructions on how to sign up for Xfinity paperless billing.

Sign In to Your Account

To log in, just enter your email address, user name, or mobile number, and click Let's Go.

How Do I Switch My Comcast Account to Be Paperless? (Step 1)

Click Billing

Once you're on the Billing page, choose Manage Paperless Billing.

How Do I Switch My Comcast Account to Be Paperless? (Step 2)

Click Turn On

Once you're on the Turn On Paperless Billing page, click Turn On. If you decide to switch back to paper bills in the future, go back to this page and click Turn Off.

Xfinity customers can also turn on paperless billing using the app. To do this, just follow the next steps below.

How Do I Switch My Comcast Account to Be Paperless? (Step 3)

Open the App and Go to Bill Details on the Account Tab

How Do I Switch My Comcast Account to Be Paperless? (Step 4)

Tap Bill Settings

How Do I Switch My Comcast Account to Be Paperless? (Step 5)

Select Paperless Billing

How Do I Switch My Comcast Account to Be Paperless? (Step 6)

Turn On Paperless Billing

To turn on paperless billing in the app, tap Turn On. Ensure your email address is correct before confirming.

You can also enable paperless billing in the Account app on Xfinity X1. To do this, follow the steps below.

How Do I Switch My Comcast Account to Be Paperless? (Step 7)

Go to the My Account App on X1

You can find this in the Xfinity section.

Check the Current Bill Screen

Once you're on this screen, use your remote to navigate to the Paperless Billing option using the arrow buttons.

Press Ok

You'll need to press OK again to turn on Xfinity's paperless billing.

Download the App

Don’t have the app yet? You can easily manage your Xfinity account using the Xfinity app, including turning on paperless billing and turning it off. To download the app, use the QR code shown in the screenshot.

After switching to Xfinity paperless billing, you may still receive email communications from Xfinity. Even if you previously received paper bills, important updates such as billing changes or notifications about upcoming service interruptions will be sent via email. Outage alerts due to weather and channel lineup changes may also be sent by email.

If you do not receive an email after switching to paperless billing, sign in to your account to view your bill. If you still do not receive any bills, consider contacting Xfinity for assistance.

Xfinity customers can also change the email address used for the paperless bills. To change your email, just sign back in to your account and go to the Update Your Contact Information page.

How Do I Switch My Comcast Account to Be Paperless? (Step 11)

Conclusion

As mentioned above, you can turn off paperless billing at any time. To switch back, simply follow the steps provided above and click Turn Off. After switching, expect to receive a physical copy of your bill in your next billing cycle. Note that you can also download and print your bills even when paperless billing is enabled. Also, turning on paperless billing does not change your automatic payment settings. Your payments will continue to be charged to your enrolled account or preferred payment method. Do you have any questions about turning on Xfinity paperless billing? Contact Customer Support today.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Comcast Account to Be Paperless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.