Comcast Customer Service Issues

Comcast failed to set up the network for my computer in the bedroom as promised, resulting in a short cable running along the floor posing a tripping hazard for my wife and me. Additionally, the cable may be defective and I lack the equipment to test it for functionality. My Brother HL-L2360DW printer prints internal settings correctly but struggles with external Windows 10 sources like word processors or check printing applications. This is problematic for me as a senior citizen with hearing impairment who prefers paying bills by check due to difficulties with phone or online payments. My shaky handwriting also makes check writing challenging.

I paid my bill today, but my service got interrupted yesterday. I went and paid this morning. My son does homeschool, so it's crucial to have the internet back on. I already spoke to someone earlier, and it was a negative experience. I paid at a local place, not at an Xfinity building, but I have the receipt. I am seeking assistance to restore my service promptly for my children's homeschooling needs. Thank you.

Six months ago, I moved to the address where your company delivered equipment. I called to explain that I didn't order it and requested the removal of the items and closure of the false account. Despite their assurance, after receiving a bill 3-4 months later, it was clear they hadn't resolved anything. Multiple phone conversations with agents were confusing, leaving us unsure if the issue was being understood. I attempted to communicate on different days and times to address the problem, but it persisted. It's frustrating being pursued for something not ordered or used, feeling like an unwilling customer refusing payment.

I received a bill from collections for $[redacted]. I have never used their equipment, cable, or services. The account in my name is incorrect, and I need this error fixed. Will they retrieve their equipment? Please correct the documentation. If needed, contact me at [redacted] and ask for Ms. Estabrook. I am the only current tenant. Your attention to this matter is appreciated. Thank you in advance. Truly, PE.

I keep seeing this message on all my devices: "Access Denied You don't have permission to access on this server." I've even tried different web browsers but still no luck. I've already rebooted my modem multiple times, hoping that Comcast would assign me a new IP address, but it's not working. I really need to get in touch with someone from Comcast.

My TV service is down at my residence, and I've encountered various obstacles trying to get help. I'm simply inquiring whether the service outage is affecting just my household or the entire neighborhood. Could you provide an estimate for how long the outage will last? If it's only affecting me, I'd appreciate prompt assistance to resolve the issue. If it's a neighborhood-wide problem, I'd like to know the expected duration. Additionally, I would prefer speaking to a live representative for assistance. The address in need of service is [redacted] West Randolph Circle, Tallahassee, FL [redacted]. - R. Barr

I am a loyal Comcast customer but I am disappointed with the lack of clarity regarding your current Black Friday promotion, especially as a long-time gold member. I attempted to upgrade from an iPhone 8 Plus to a 15 Pro Max online, but my request was denied. The eligibility requirements for the promotion are unclear, and this may push me to seek services elsewhere. I rarely voice complaints, but this situation is frustrating. Sincerely, Joe B. Winchester, MA

I am facing an account issue. After three hours on the phone on Monday, no resolution was reached. Initially, I spoke to a woman who mentioned a phone was added to my account, resulting in me being kicked off acp. As a disabled individual, I require this assistance. She advised me to contact Comcast to request a transfer expedition order using app no. B18[redacted]8 and report the fraud that led to my removal from the program. I seek assistance as I was denied access again. I have not made any changes to my account or services; this issue is due to fraud. Please contact me for help in resolving this matter.

I need assistance with closing an erroneous account that removed me from ACP. To resolve this, I must contact Comcast to transfer my ACP to my previous account. Failure to do so will result in another rejection, forcing me to wait until January to reapply. During this time, I will be charged the increased rate and have to wait months for a refund for a mistake I did not make.

I'm having trouble accessing my email. Every time I attempt to log in, I am prompted to reset my Xfinity password. Despite following the steps to reset the password, I receive an error message saying my request cannot be processed. I've contacted customer service, but they require an account number to assist - which I no longer have since canceling my cable and internet services after moving.

In November, I enrolled in the AOC government program for $30 Internet service through Xfinity. I now have Xfinity Internet service installed. I was assured that I wouldn't receive a $30 bill since I would be automatically credited each month. However, I was surprised to receive a bill for $90.35 recently. Despite being part of the AOC program, Xfinity seems to have overlooked providing me with the expected coverage. I have a transcript with a Xfinity representative confirming my participation in the AOC program, but they claim to have no record of my application. My AOC ID is V5 7[redacted]5, and I am Van Robinson residing at [redacted] South Chickasha St., Murray, UT.

Xfinity has misplaced my AOC application and has begun billing me. My ID number is [redacted]–[redacted], and the last four digits of my social are [redacted]. My name is Van Robinson. I would appreciate it if you could reinstate me to when I first applied in November. I chatted with a representative who couldn't find any record of my AOC application or ID number. I have a transcript of that conversation if you require it. Thank you.

I need to contact them urgently regarding several issues. Firstly, my TV is unresponsive, not allowing me to change channels; my new X-15 seems to be defective. I am frustrated not having a phone number, having already invested 30 minutes including the time with Comcast. The suggestion of email is disappointing, but I will provide it nonetheless, even though it will prolong this whole process to over an hour.