How do I check for a service outage with Comcast?

Introduction

It can be frustrating when your Comcast landline phone, internet or television services go out, especially if there are important tasks you need to do or shows you want to watch. When this happens, you'll start with Xfinity, a brand that falls under the Comcast umbrella, to find out what the issue is.

What You'll Need

Xfinity Website

Visit the Xfinity Website.

Go to the home page of the Xfinity website.

Sign Into Your Account.

If you haven't already done so, sign into your Xfinity account.

Locate the Account Button.

At the upper right of the Xfinity page, you'll see an account icon, which resembles a human head and shoulders. Click on this icon. A menu will show up.

Find the Support Section.

Locate the section that says "Support" with an ">" to the right of it. Click on this arrow.

Locate the "Common Solutions" Section

After clicking on the ">," you'll be directed to the "How can we help?" page. Scroll down until you find the "Common Solutions" section.

Find the "Status Center."

There are several options under the "Common Solutions" section. Locate the one that says "Status Center" and click on it.

View the Service Outage Results.

Xfinity makes it easy to learn about a service outage from this page. Review the banner at the top of the page to learn if there is a service outage in your area. If there isn't, move on to the next step.

Contact Customer Service

If there are no reported Xfinity service issues in your area, you may want to contact Xfinity customer support to learn more about what the issue could be.

Conclusion

As frustrating as a service outage is, Xfinity makes it easy to find out if there's a known issue in your area or if the problem is due to something else. Don't hesitate to contact customer service for more information.