How do I check for a service outage with Comcast?
In a nutshell: If your Comcast services go out, visit the Xfinity website. Sign into your account, locate the support section, and find the "Common Solutions" section. Click on the "Status Center
Introduction
It can be frustrating when your Comcast landline phone, internet or television services go out, especially if there are important tasks you need to do or shows you want to watch. When this happens, you'll start with Xfinity, a brand that falls under the Comcast umbrella, to find out what the issue is.
What You'll Need
Xfinity Website
Visit the Xfinity Website.
Go to the home page of the Xfinity website.
Sign Into Your Account.
If you haven't already done so, sign into your Xfinity account.
Locate the Account Button.
At the upper right of the Xfinity page, you'll see an account icon, which resembles a human head and shoulders. Click on this icon. A menu will show up.
Find the Support Section.
Locate the section that says "Support" with an ">" to the right of it. Click on this arrow.
Locate the "Common Solutions" Section
After clicking on the ">," you'll be directed to the "How can we help?" page. Scroll down until you find the "Common Solutions" section.
Find the "Status Center."
There are several options under the "Common Solutions" section. Locate the one that says "Status Center" and click on it.
View the Service Outage Results.
Xfinity makes it easy to learn about a service outage from this page. Review the banner at the top of the page to learn if there is a service outage in your area. If there isn't, move on to the next step.
Contact Customer Service
If there are no reported Xfinity service issues in your area, you may want to contact Xfinity customer support to learn more about what the issue could be.
Conclusion
As frustrating as a service outage is, Xfinity makes it easy to find out if there's a known issue in your area or if the problem is due to something else. Don't hesitate to contact customer service for more information.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Comcast Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I check for a service outage with Comcast? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Comcast
Speak to An Expert Now
Paying Too Much for TV?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers