Verizon Customer FAQ

To report a home service outage with Verizon, you can do so through your account management page or the Verizon app. Look for the options related to troubleshooting or reporting issues. By providing details about the outage, Verizon can assist in resolving the issue more efficiently.

To redeem your Verizon Dollars, sign into your account on the My Verizon app or website. Tap or click on "Verizon Visa Card," and then select "Redeem". Then, you can use your Verizon Dollars for your Verizon Wireless bill, towards a new device, or for other eligible Verizon purchases. Keep in mind, Verizon Dollars are not transferable, have no cash value, and must be used within 24 months of being earned or they will expire. So, ensure you use them to enjoy your Verizon services.

To obtain phone and text records from Verizon, you can access your My Verizon account online. Go to the 'Account' section and choose 'Bill', you will then be directed to 'View Bill Details'. Go to 'Calls & Messages', select the line of service and choose the month to display the usage details. If you need records beyond the time Verizon allows for online access, you will need to contact Verizon's customer service directly to request for them. The documents provided will show details of the date, time, and duration of the calls or text messages. Please remember that the content of the texts will not be included as it is private.

To unlock your new Verizon phone for use with another network, you'll be happy to know that Verizon does not generally lock most of their phones. However, prepaid and certain exclusive devices may come locked. After sixty days of the initial activation, these locked devices are automatically unlocked. If your device is not automatically unlocked and you're still having trouble making the switch to another carrier, your best course of action is to contact Verizon directly because of some specific requirements or exceptions that might be in place. Please remember, not all devices are compatible with all networks, especially when changing from CDMA (like Verizon) to GSM networks.

To change your billing address with Verizon, log into your Verizon account. Go to the profile settings section and find the billing section. There, you can view your current billing address and edit it accordingly. You may need to enter your account password for confirmation. Also, ensure to save changes before you leave the page. This will update your address for all future billings. Be sure to double-check for any typographical errors to avoid complications later.