How Do I Fix a Broken Verizon Phone If I Have Insurance?
In a nutshell: Modern cell phones are generally durable but can be easily damaged. If your Verizon phone is damaged and you have the right protection plan, you can repair or replace it. Eligible plans include Verizon Mobile Protect and Total Equipment Coverage. Claims are filed with Asurion, the designated insurer. You must be the account owner
Introduction
Modern cell phones are pretty durable, relatively speaking. Unfortunately, they are still all too easily damaged by dropping them or getting them wet. If your Verizon phone has been damaged or destroyed, and if you have the right protection plan, you have options to take care of the problem with a minimum of fuss. You can generally get your phone repaired in a Verizon store, by mailing it in, or by ordering a replacement.
What You'll Need
Your device is insured against damage if you have one of the following device protection packages: Verizon Mobile Protect, Verizon Mobile Protect Multi-Device, Total Equipment Coverage, or Wireless Phone Protection.The Verizon Mobile Protect plan has the most comprehensive coverage.You will be filing a claim with Asurion, the insurance company Verizon uses for its phone protection plans.To file a claim, you must the account owner or an account manager.If you do not have device protection through Verizon but do have it through a third-party insurer, you must contact that insurer directly to file your claim, Verizon has no part in it.You will have to pay a deductible for the repair. Exactly what the deductible is depends on several factors, including what kind of device you have.If your device needs to be replaced, you will still need to pay a deductible, which might be $250 or more.If the damage is just a crack in your glass screen, you might be able to get it repaired for free, depending on the circumstances.If you need a replacement, Asurion will attempt to get you a device that is the same make and model, has the same color, and has the same features as your damaged device. However, if one is not available, it will send you a similar substitute instead.
Go to the Verizon home page.
Verizon home page
Click on the "Sign in" button in the upper right corner to sign in to your Verizon account.
Go to the "Products & Plan Perks" page.
Find the type of protection your damaged device has to see if you have damage protection for it.
Go to "Manage Device."
Find your damaged device and make a note of the Device ID.
You will need this ID when you file your claim.
Go to the Asurion Verizon claim page.
Asurion Verizon claim page
Click on the "Start or track a claim" link on the left side of the page.
Enter the phone number of your damaged phone in the text box and click on the "Continue" button.
Follow the prompts to finish filing your claim.
You will be given options for actually getting your phone fixed in the process of filing your claim.
Conclusion
If you have any questions about the damage to your phone or the claim you have filed, call a Verizon customer service agent to ask them. You can get hold of one on weekdays from 7:00 am to 11:00 pm EST and on weekends from 8:00 am to 9:00 pm EST.
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