How Do I Recover a Lost Password or Pin for My Verizon Account?

Introduction

Managing your Verizon account online is easy — unless you've forgotten your password. It's also frustrating if you don't remember your PIN, as this 4-digit number is how Verizon customer service identifies you when you contact them. And, the only way to recover your PIN is via your account, which you can't access because you've forgotten your password.

Luckily, recovering your password and PIN is a straightforward process. We look at the steps you need to take to recover your Verizon password and reset your PIN.

Visit the Verizon homepage

The first step to recovering a lost password is to visit the Verizon homepage. Open a new web browser window, type www.verizon.com into the address bar, and hit Enter.

Navigate to the Account overview sign-in page

On the Verizon homepage, click on Sign in in the top right-hand corner. A dropdown menu will pop up. Select Account overview.

Click Forgot user ID or password

You should now see the Sign in page. Click on Forgot user ID or password located above the Continue button.

Enter your Verizon mobile number or User ID

In the text box, enter the 10-digit mobile phone number associated with your account. If you're a Verizon Home customer, you need to enter your User ID. Press Continue to submit the details.

To recover your User ID, click on Forgot your User ID and follow the instructions.

Select how you wish to recover your password

You can now choose how you want to receive a link: via text, email, or letter. Check the box and press Send.

If you opt for the latter, a letter will be sent to the account billing address via the U.S. postal system. This method takes longer as you must wait for the letter to arrive. Once it does, follow the instructions to reset your password and gain access to your Verizon account.

Check your inbox

If you chose to receive a text message or email, the next step is to check your inbox for a message from Verizon. Don't see anything? Also check your spam or junk folders.

Follow the link to reset your password

The message will contain a link. Click on it and follow the prompts to reset the password. Once a new password is created, you should have full access to your Verizon account.

Reset your PIN

Now that you are back in your Verizon account, it's time to reset your forgotten or lost PIN.Go to your Account Settings.Click on Security.Select Change Account PIN.Enter a new 4-digit PIN number.Retype the number.Click Submit to confirm the update.You should see a notification message confirming that a new PIN has been set.

Conclusion

There is no need to panic if you forget the password or PIN for your Verizon account. Simply follow our step-by-step guide to recover your password, and you'll have access to your account in just a few minutes. Once in, you can reset your PIN and continue managing your Verizon service online. Don't forget to write down the new password and PIN, and keep the details in a safe place so you don't lose them again.

If you're still struggling to access your account or are unable to change the PIN, it's time to contact Verizon customer service for help.