How Much Does It Cost to Cancel My Verizon Plan?
In a nutshell: Verizon customers must maintain their service during their contract to avoid early termination fees. After fulfilling the contract, cancellation is fee-free, but equipment must be returned in good condition. If there’s an unpaid device balance, that amount is due upon cancellation. Customers can
Introduction
Verizon customers with a minimum term agreement need to maintain their service for the duration of the contract. If you cancel before that, you may be charged an early termination fee. If you have already completed your minimum term, you can typically cancel your service without paying a fee. However, you must still return any equipment provided by Verizon. To avoid additional charges, make sure the equipment is returned in good condition. Continue reading to learn more about the costs of canceling your Verizon plan.
Verizon's Cancellation Fee
You may or may not be charged a cancellation fee for your Verizon service. If you have a device that is not fully paid off, though, you will need to pay the remaining balance when you cancel. If you are still under a contract, an early termination fee may also apply. The cost depends on your plan and the number of months you have been using the service.
To find out the exact cost, review your agreement or contact Verizon directly. You can sign in to your account and visit the Contact Us page for available support options. You may also call Verizon’s customer support line if you need assistance with canceling your service or confirming any fees.
To sign in, just enter your Verizon mobile number or user ID and click Continue. If you've forgotten your password, click Forgot user ID or password and follow the instructions to reset it. You can also use the chat button on the website.
Consider Suspending the Service
Are you canceling your service because you’ll be away for an extended period? Instead of paying off your device (if applicable) and any early termination fees, consider suspending your service instead. If you’ve had your service active for at least 90 days, you may be eligible to suspend it for anywhere from 30 days up to 9 months. A one-time fee may apply.
Keep in mind that suspended time does not count toward your service agreement. For example, if you suspend your service for three months, those three months will be added to the end of your contract.
If you’re moving, you may be able to transfer your service to your new address, provided Verizon service is available in that area.
Want to suspend or move your service? Contact Verizon directly or visit the nearest Verizon store for assistance. To find the closest store, enter your zip code and address.
Don't Forget to Return the Equipment
Have you decided to cancel your service? Be sure to return all Verizon equipment to avoid additional charges. Unreturned or damaged equipment can be costly; for example, a set-top box may cost around $330, while a Verizon router may cost about $200. These fees are separate from other potential charges, such as early termination fees or remaining device balances.
To begin the return process, contact Verizon and make sure to return the equipment on time. You may also be able to return the equipment at a Verizon store. Check with Customer Support to confirm available return options.
Conclusion
To cancel without paying a fee, consider terminating the service after your contract term ends. However, your service may automatically renew for another term or convert to a month-to-month plan. Keep in mind that monthly plans may have higher rates than term-based plans. If your plan renews automatically, you typically have 60 days from the renewal date to cancel without penalty. If you decide to cancel, don’t forget to return all equipment in good condition to avoid additional charges. Do you have other questions about canceling your plan or the associated costs? Contact Customer Support today.
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