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Bank of America Customer FAQ

Top Answers & How-to Guides

What is Bank of America's Phone Number?

The question we are asked most often is about how to talk to Bank of America customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Setup a Recurring Transfer in My Bank of America Account?

If you need to regularly send money from your Bank of America account to somebody else, you can either send an ACH transfer or a wire...

How Do I Cancel an Existing Transfer in My Bank of America Account?

When you need to remove an upcoming transfer in your Bank of America account, you can do so quickly using your online bank access....
Ask any question you have about Bank of America customer service, get an answer now.

Recent Bank of America Customer Questions

How do I change my phone number?

To change your phone number in Bank of America, first sign in to Online Banking. You'll need your Online ID and Passcode. Once logged in, navigate to your Profile page, where you'll find a section for Contact Info. Here, you can edit your phone numbers. After entering your new phone number, you might need to verify this change. Bank of America could require you to confirm this change by sending you a verification code either to your old number or your email address on file. Once you verify, your new phone number will be updated. Please remember that it's important to keep your contact information up to date to avoid any issues with your account.
Asked Jun 11, 2024 8:47 PM

How can I restore my bank account if I closed it

Reopening a closed Bank of America account largely depends on the duration since closure. If it was recent, you may be in luck and they could reactivate your account; however, this isn't guaranteed. Alternatively, if it's been a long time, you may be required to open a new account. This can be done online, via the mobile app, by visiting a local branch, or by calling customer service. For both cases, it's essential to confirm with a Bank of America representative for exact procedures, as every situation can vary. Remember, while reopening or creating a new account, you will likely need to provide identification and personal details.
Asked May 23, 2024 11:54 PM

Learn about the balance by phone

To check your balance over the phone, call Bank of America's customer service hotline. Have the necessary information handy - your bank account number and your Social Security number. The automated system will guide you through the process. Once your identity is confirmed, you should be able to get information about your balance. You can also talk to a representative if needed. Please note, representatives are available from Monday to Friday, 8 a.m. to 11 p.m. ET, and on Saturdays and Sundays, 8 a.m. to 8 p.m. ET. Automated support is available 24/7. Remember never to share your personal information if you are uncertain about the authenticity of the call.
Asked Apr 19, 2024 3:49 PM

commission for transferring money to Ukraine

The fee for an international wire transfer with Bank of America can range from $15 to $45, depending on whether it is sent in foreign currency or U.S. dollars. Please note that the actual fee may vary and additional fees may be applied by the recipient's bank. It's always a good idea to confirm actual cost before sending the wire transfer. Before making any financial transactions, we would recommend understanding all the fees involved to avoid surprises. Remember, exchange rates could affect the amount received in the foreign bank.
Asked Apr 17, 2024 5:24 PM

I have an old check I forgot to cash. The sender of the check has passed away

The validity of a check generally depends on the state law and bank policy, not on whether the account holder is alive or deceased. Typically, personal checks are valid for six months from the date written on the check. After that, the check is considered "stale-dated" but some banks might still choose to honor it. If the account has sufficient funds and the check is not too old, you may still be able to cash it. It's suggested to present it to the bank as soon as you can. Remember though, this is a general response and policies can differ from one bank to another.
Asked Apr 15, 2024 10:17 PM

Help me with my Bank of America customer service issue

Recurring Transactions

How Do I Cancel a Recurring Bill Payment with Bank of America?

Bill pay is an easy, convenient way to pay monthly bills, but when a recipient needs to be removed from your Bank of America account,...

How Do I Setup a Recurring Transfer in My Bank of America Account?

If you need to regularly send money from your Bank of America account to somebody else, you can either send an ACH transfer or a wire...

How Do I Set Up a Recurring Bill Payment with Bank of America?

Setting up recurring bill payments with Bank of America is a simple and convenient way to manage your bills and ensure timely payments....

Transfers and Payments

How Do I Cancel an Existing Transfer in My Bank of America Account?

When you need to remove an upcoming transfer in your Bank of America account, you can do so quickly using your online bank access....

How Do I Delete an Existing Bill Pay Payee with Bank of America?

Using bill pay through Bank of America is a way to send quick, convenient and secure payments, but there will come a time when a payee...

How Do I Send a Wire from My Bank of America Account?

If you need to transfer money out of your Bank of America account and into someone else's bank account, you can send a wire transfer....

How Do I Send an Ach Payment from My Bank of America Account?

Bank of America was one of the first financial institutions to allow ACH payments to its customers, and sending a payment can be done...

How Do I Cancel an Auto Payment with Bank of America?

Go to the Payment Settings page of your online account. Choose Auto-Pay and select Payments. Choose a payment form. The payments section...

How Do I Set Up Auto Payment on a Bill with Bank of America?

Set up an automatic bill-paying schedule through Bank of America so that you don't have to worry about it, and your bills won't be...

How Do I Setup Bill Pay with Bank of America?

Access your online banking account and locate the "Pay Bills" button. Selecting this option will direct you to the Bills tab showing...

How Do I Send a Check to Someone Online Using Bank of America?

Bank of America customers can use online banking to send checks to individuals. They can also use this payment method to pay bills....

How Do I Transfer Money Online Using Bank of America?

Customers can easily transfer money online using the mobile banking app and online banking. The Bank of America app or online banking...

How Do I Pay My Bank of America Credit Card Bill Online?

You should not ignore paying your Bank of America credit card as the debts will pile up, and you will be penalized. Your credit score...

How Do I Cancel or Stop a Payment with Bank of America?

Canceling or stopping an online banking payment can be a daunting task. That's why guides like the one above are essential. At GetHuman,...

Billing and Statements

How Do I Elect Ebills in My Bank of America Account?

Choose to pay your Bank of America bills electronically by selecting "eBills." Bank of America online banking requires signing in with...

Account Management

How Do I Open a New Bank of America Account?

If you are looking for a new bank and wish to open an account at Bank of America, you can start your new banking experience in a few...

How Do I Enroll in Online Banking with Bank of America?

You can enroll in Bank of America online banking using your existing account details. With only an account ID and your SSN, you can...

How Long Does It Take for a Deposit to Clear in My Bank of America Account?

Banks have existed for a long time, but they have grown with the times. You can utilize a mobile check deposit or electronic transfer...

How Do I Find My Bank of America Account and Routing Numbers?

Bank of America customers have a few different measures they can use to find both their account and routing numbers. They can call...

How Do I Cancel My Bank of America Credit Card?

This article talks about what you need to do if your Bank of America credit card was stolen or lost. Instructions are given for getting...

How Do I Unfreeze My Bank of America Account?

This article talks about what you should do if your Bank of America account has been frozen and you can no longer access the money...

How Do I Close My Bank of America Account?

If you've decided that you want to close your Bank of America account for any reason, you can do so in a variety of ways. Closing an...

How Do I Talk to a Bank of America Customer Service Rep?

Bank of America is an American-based investment and financial services company that services 35 countries. Bank of America has 24/7...

How Do I Close My Account with Bank of America?

Physically visiting a bank branch to close your Bank of America account might seem antiquated to some, it is your best bet to ensure...

How do I recover my Bank of America account?

To recover your account with Bank of America, you can reset your user ID or password through the website or app. Provide the last six...

Miscellaneous

What Do I Do If I Am Missing a Bank of America Transfer?

Making a transfer with Bank of America can be easy and convenient. However, if something goes wrong with the transfer, you can take...

How Much Is My Overdraft Fee for Bank of America?

Incurring in a Bank of America overdraft fee happens when a payment is charged to your account but there is not enough money in it...

Does Bank of America Provide Discounts to Museums?

Being a Bank of America customer can provide you with free admission to cultural centers throughout the United States. The first full...

What Do I Do If My Bank of America Card Was Declined?

If your Bank of America card is declined, it could be due to reaching your credit limit, incorrect information, unusual activity, an...

How Do I Dispute a Charge with Bank of America?

Whenever you see suspicious charges on your Bank of America card or bank statement, chances are that it is an error. However, there...

Card Management

How Do I Order a New Bank of America Debit Card?

This article talks about what you should do if your Bank of America debit card was lost or stolen. Instructions are provided for how...

How Do I Activate My Bank of America Card?

Bank of America offers bank cards to its customers. Those cards can be used to carry out different transactions, including the payment...

How Do I Change My Bank of America Atm or Debit Card Pin?

As with most other tasks and options tied to your Bank of America account, Bank of America makes it simple for its customers to change...

How Long Does It Take to Get a Replacement Card from Bank of America?

Bank of America makes it easy for its customers to request a new or replacement Bank of America debit card using the methods outlined...

Online Security

How Do I Reset My Username and Password with Bank of America?

If you forget your online banking username and password, you need to reset them. You can reset them using the Bank of America mobile...

How Do I Report Fraud on My Bank of America Account or Card?

This guide was created to help consumers when they experience a lost or stolen card or checkbook, or if their Bank of America online...

How Do I Report Fraud to Bank of America?

Falling victim to fraud is an unfortunate circumstance that no one can predict or safely evade. For Bank of America's customers, we've...

How Do I Report Suspicious Communications and Transactions to Bank of America?

There are several scenarios that could lead up to you noticing suspicious communication and transactions to Bank of America from your...
We look to the Bank of America issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bank of America issues reported to GetHuman
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