How do I recover my Bank of America account?

In a nutshell: To recover your account with Bank of America, you can reset your user ID or password through the website or app. Provide the last six digits of your account number and

Introduction

When you're locked out of your account with Bank of America, the only way to recover it is by resetting your user ID or password. You can do this via the website or the app. You will need to have the last six digits of your account number and your social security or tax number to recover your account. Users also need access to the phone number associated with their Bank of America account to get the one-time code as part of the verification process. Use this step-by-step guide on how to recover your account with Bank of America.

Open the Bank of America App

Tap on the Blue Dot

How do I recover my Bank of America account? (Step 2)

Tap on Forgot Password

How do I recover my Bank of America account? (Step 3)

Enter the Last Six Digits of Your Account number

You may also tap on your Social Security or Tax ID number.

How do I recover my Bank of America account? (Step 4)

Click Continue

Verify Your Account

Bank of America will verify your account with a one-time authorization code sent to your registered mobile number. You can choose to receive the code via text or with a phone call. Click on either Text or Phone Call and tap Send Code to get the one-time code.

How do I recover my Bank of America account? (Step 6)

Enter the Authorization Code

Enter the code on this page and click Continue. The code expires in 10 minutes, so try to complete the password reset process right away.

How do I recover my Bank of America account? (Step 7)

Create a New Password

Wait for confirmation that your password has been successfully created. You should be able to regain access to your Bank of America account after creating a new password. You may also set up facial recognition or fingerprint to quickly access your account with Bank of America.

Use the next steps if you want to recover your account via Bank of America's official website.

How do I recover my Bank of America account? (Step 8)

Go to the Forgot Your Password Page

Use this link: https://secure.bankofamerica.com/auth/forgot/reset-entry/

Enter the last six digits of your account number or social security number and follow the next steps.

If you forgot your User ID, use this link: https://auth.privatebank.bankofamerica.com/login/ForgotUserId.aspx

Enter your email address and click Continue. Your user ID will be sent to the email address associated with your account.

How do I recover my Bank of America account? (Step 9)

Conclusion

You may also use the last six digits of your ATM debit card number and PIN to recover your account. Follow the on-screen instructions or contact Customer Support if you still have questions about recovering your Bank of America account.

Why does GetHuman Write How-to Guides for Bank of America Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Bank of America in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my Bank of America account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.