YouTube Customer FAQ

Watch time updates typically depend on various factors, such as the accuracy of tracking and the timing of updates. It can take some time for your watch hours to reflect accurately on the earnings page due to processing delays. If there are discrepancies between what you're seeing and what you expect, it might just require some patience for the system to catch up. Make sure your content adheres to YouTube's guidelines, as any violations could affect watch time calculations.

To sign back into your YouTube Premium account, make sure you are using the correct Google account associated with your subscription. Clear your browser’s cache and cookies or try signing in using a different device. If you have forgotten your password, you can reset it through the Google account recovery process. Once signed in with the correct account, you should regain access to your YouTube Premium features.

There could be several reasons why you can't upload videos to YouTube. Common issues include file size exceeding limits, unsupported file formats, or internet connection problems. Make sure your video meets YouTube's upload criteria, such as format compatibility and size restrictions. Additionally, check for any account restrictions or violations that may prevent uploads. If the issue persists, consider troubleshooting your internet connection or trying a different browser.

To enjoy YouTube without commercials on your Hisense U8 TV with YouTube Premium, ensure you've signed in to your YouTube account on the TV app. After signing in, you should automatically have access to the ad-free experience provided by your YouTube Premium subscription. If you encounter any issues, check if the app needs updating or if there are any settings related to your account that need to be configured.

Promotional offers on YouTube are typically available for new users or specific accounts. If you’ve recently joined YouTube, you may not be eligible for a promotion that’s intended for new sign-ups. To check if you can apply the promo to your account, visit the Offers section in your account settings or refer to the specific terms of the promotion.