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YouTube Customer FAQ

Top Answers & How-to Guides

What is YouTube's Phone Number?

The question we are asked most often is about how to talk to YouTube customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Appeal a Ban to YouTube?

If your YouTube account was terminated, you can appeal the termination. Terminations for violations of the YouTube community guidelines...

How Do I Verify My YouTube Account?

If you have a YouTube account, you may want to get it verified. If you do, you can live stream, upload long videos, use thumbnails,...
Ask any question you have about YouTube customer service, get an answer now.

Recent YouTube Customer Questions

why is all of my youtube accouts showing a "content in not available" message

"Content not available" messages can occur for several reasons. The video may have been removed by the uploader, taken down due to copyright violations, or made private. Additionally, the content could be restricted based on your location or age. If you experience this across multiple accounts, it could also indicate a wider issue with YouTube or your network connection.
Asked Dec 24, 2025 3:49 PM

What is the reason for the $15.15 monthly charge for "Google YouTube" on my YouTube bill? I'm already paying $13.99 for YouTube Premium.

The $15.15 charge could be for your subscription to YouTube TV, which is a separate service from YouTube Premium. YouTube Premium allows ad-free viewing on videos and access to YouTube Music, while YouTube TV offers live TV streaming with various channels. If you’re seeing both charges, you may have subscriptions to both services. Please review your subscriptions to confirm.
Asked Dec 21, 2025 2:14 AM

How do I permanently delete my account when I am denied access to it because of Google verification requiring a cell phone at my desktop computer location.

To permanently delete your YouTube account, you need to access your Google Account. If you're having trouble with verification, try to resolve this by following the prompts for account recovery. Check for other recovery options that may not require a cell phone. If you still can't access it, the most current information about account deletion and recovery options is available through the link provided on this page.
Asked Dec 19, 2025 7:28 PM

Can’t view YouTube pTV on smart tv - playback Error!

Playback errors on YouTube TV can be caused by various issues. First, ensure your smart TV is connected to the internet and that the YouTube app is updated to the latest version. Restart your TV and try reopening the app. Clearing the app's cache and data can also help. If the issue persists, consider checking for software updates for your smart TV. Additionally, ensure that any firewalls or restrictions on your network are not blocking YouTube services. If these steps do not resolve the issue, further troubleshooting regarding your specific device may be necessary.
Asked Dec 16, 2025 2:42 PM

I cannot update my billing method and I have done all the steps and nothing

If you are unable to update your billing method after following all the necessary steps, there may be a few issues at play. Make sure the payment details are correct, such as card number, expiration date, and billing address. Additionally, check if your payment method is accepted by YouTube and if there are any restrictions on your account. If you're still having trouble, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Dec 7, 2025 10:43 PM

Help me with my YouTube customer service issue

Account Management

How Do I Appeal a Ban to YouTube?

If your YouTube account was terminated, you can appeal the termination. Terminations for violations of the YouTube community guidelines...

How Do I Verify My YouTube Account?

If you have a YouTube account, you may want to get it verified. If you do, you can live stream, upload long videos, use thumbnails,...

How Do I Change My Username on YouTube?

You'll need to go to the Account Settings page To change your username on YouTube. You can access this by clicking on your avatar in...

What Do I Do If Can't I Sign in to YouTube?

As a user (viewer) or creator on YouTube, it's important to be able to access your account whenever you want to. Creators who are part...

How Do I Permanently Delete My YouTube Account?

If you are sick of YouTube, planning a social media break, or are committed to being online less, deleting your YouTube account is...

How Do You Update Your Account Info on YouTube?

Here are some helpful tips on how to make changes to your YouTube account or channel.

How Do I Cancel My YouTube Premium and Get My Money Back?

To cancel your YouTube Premium membership, go to your YouTube account settings, click on "Settings" and then go to "Billing and Payments."...

How Do I Recover My YouTube Account?

You may have deleted your YouTube account for many different reasons:Here's some helpful tips on how to recover your account.

Video Management

How Do I Add Clickable Links to My YouTube Video?

To monetize your YouTube account, you must learn how to add clickable links to your YouTube videos. You can do so with an end screen...

How Can I Add a Subscribe Button to My YouTube Channel?

As a YouTube creator, generating traffic to your channel helps you connect better with your viewers and get the necessary numbers to...

How Do You Delete a Movie on YouTube?

As a YouTube creator, you are in charge of what stays on your channel. You can delete movies you've uploaded from your computer, phone...

How Do I Crop or Resize My YouTube Video?

To crop or resize your YouTube video, first, log in to your YouTube account. Then, click on the video you want to edit. Use the crop...

How Do I Edit the Banner on My YouTube Channel?

YouTube banners make your channel fun and unique. You can edit the banner from a desktop or mobile device in a few simple steps. YouTube...

How Do I Change My Channel Art on YouTube?

Changing your YouTube channel art is easy. You can make changes on desktop or mobile, and YouTube provides a helpful customer service...

Can I monetize my YouTube videos?

Yes, it is possible to monetize YouTube videos, but there are specific criteria that must be met. To qualify for monetization, a creator Once eligible, creators can enable ads on their videos, leading to potential earnings through ad revenue. There are also other monetization options such as channel memberships, Super Chat during live streams, and merchandise shelves. It is important for creators to regularly review their analytics and audience engagement to maximize their earning potential. If one is looking for more detailed information on the monetization process, checking YouTube’s official help resources can be helpful for up-to-date, specific guidelines and steps....

How do I manage comments on my videos?

Managing comments on YouTube videos is an important task for creators who want to foster a positive community and engage with their Additionally, creators have the option to hold potentially inappropriate comments for review. This function allows them to decide which comments they want to approve before they appear publicly. Creators can also set specific keywords that will trigger the automatic filtering of comments containing those terms. When engaging with comments, YouTube encourages creators to interact with their viewers by responding to comments or liking them, which can encourage a vibrant discussion. Creators can access these comment management options through their YouTube Studio dashboard, where they can view all comments, respond, or delete comments as they see fit. It is essential to monitor comments regularly to maintain a safe and welcoming environment for all viewers. For further assistance, looking at the YouTube Help section on the website can provide additional guidance....

Channel Management

How Do You Switch Ownership of a YouTube Channel?

If you want to transfer ownership of your YouTube channel to somebody else, you need to have your channel connected to a brand account....

Technical Support

How Do I Change the Captions Language on YouTube?

Whether you are a YouTube creator or a viewer, closed captioning or subtitles are a great way to share or enjoy content from around...

What Do I Do If I Cannot Hear My YouTube Videos?

It can be frustrating when a video you've uploaded to YouTube or one you want to watch doesn't have sound. You can troubleshoot the...

How Do I Link My Ibm Cloud with My YouTube Channel?

You need to log in to your IBM Cloud. Click on the profile image and select YouTube Connector from the drop-down that appears. Now...

How Do I Let YouTube Know There's a Problem with My Channel?

Well, there are several avenues you can use to contact YouTube's customer care/service team by following these simple steps.

Content Issues

How Do I Report a Video on YouTube?

YouTube has a system in place to report videos that may violate Community Guidelines. According to the platform, videos are reviewed...

How Do I Dispute a Copyright Infringement Charge Against My YouTube Account?

If you have received a copyright claim against one of your YouTube videos, there is a way you can dispute it. The procedure is different...

What Do I Do If My Video Was Flagged Inappropriately on YouTube?

There are many reasons why a YouTube video can be flagged for inappropriate content; however, there are times flagging should not occur....

How Do I Report Someone Harassing Me on YouTube?

When YouTube harassment occurs, users may hesitate to report the incident. However, there are options available to remove a slanderous...

How Do I Stop Someone from Using My Content on YouTube?

All of your original content on YouTube has copyright. If anyone infringes your video, you can contact them to take it down. If the...

What are YouTube's community guidelines?

YouTube's community guidelines are crucial rules and standards that govern user behavior and content shared on the platform. These Another important aspect of the guidelines is the restriction on sexually explicit content. Inappropriate content that conflicts with community standards related to nudity and sexual acts is not permitted. Additionally, misinformation and misleading content, particularly in areas such as health or safety, are subject to regulation to ensure that users are not misled by false claims. Copyright violations also play a significant role in YouTube's enforcement of its community guidelines. Users must respect the intellectual property rights of others, and content uploaded should either be original or properly licensed. Furthermore, YouTube advocates against spammy behavior, which includes deceptive practices and repeated posting of similar content designed to manipulate viewer engagement. Users are encouraged to familiarize themselves with these guidelines to ensure they do not inadvertently violate them. If a user is unsure about what is permissible, they can review the community guidelines available on the YouTube website, which outline the expectations in detail and provide examples of both acceptable and unacceptable content. This proactive approach can help create a more positive and safe community for everyone involved....

Financial Matters

How Do I Appeal a Wrongfully Terminated YouTube Account?

A YouTube account termination can be a surprising and unfortunate obstacle to handle. While the occurrence often follows several violation...

How Do I Transfer My YouTube Earnings to Paypal?

Transferring your earnings from YouTube to PayPal enables you to buy items using the money in your PayPal account. PayPal is a convenient...

Can I Get a Refund on YouTube TV?

YouTube TV offers live-streaming services from 100+ channels, but if you're not satisfied, you can request a refund. To do so, sign...

Channel Creation

How do I create a new YouTube channel?

Creating a new YouTube channel is a straightforward process that anyone can follow. First, a user needs to sign in to YouTube using Once signed in, the user should click on their profile picture located in the top right corner of the screen. From the drop-down menu, they will need to select "Your Channel." Here, a prompt will appear to create a new channel if the user has not already set one up. The user can choose to create a personal channel or a brand channel, which is ideal for businesses or groups. After selecting the desired option, the user can choose a name for the channel and fill in any other relevant information. The user can also customize their channel by adding a profile picture and channel art. Finally, clicking on "Create Channel" will officially set it up. For further assistance or information, it is beneficial to check the resources available on the current YouTube help page....
We look to the YouTube issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
YouTube issues reported to GetHuman
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