YouTube Customer Service Issues

I am looking for two specific videos that were posted in [redacted]. The videos were part of an episode from a series that was divided into two parts, Part A and Part B. Unfortunately, they are no longer available online as they are listed as "private." Despite my efforts, I have been unable to locate them. I really enjoyed that episode and would appreciate it if you could share it with me if you come across it. The series is from Cyprus and aired on Alpha Cyprus, also known as Alpha κύπρου. The title of the episode is Κάρμα Σ3 Το Λάθος or something similar to that from what I can recall. Thank you.

Subject: Urgent Assistance Needed to Regain Access to YouTube Account Dear Google Customer Care, I am Zoheb, a long-time user of Google products, heavily reliant on YouTube for my research. Unfortunately, I have been unable to access my account since [redacted] due to pandemic-related restrictions. The loss of access to my curated playlist has significantly impacted my work, essential for my studies. I kindly request your urgent assistance in resolving this matter and regaining access to my YouTube account, crucial for my research. Attached is a screenshot of the error message I receive when attempting to log in with my email: [redacted] Thank you for your prompt attention to this issue. Your support is highly appreciated. Warm regards, Zoheb | Brand Strategist & Designer

I'm having trouble accessing my new YouTube TV account. Unfortunately, I fell victim to a scam where someone posed as a YouTube TV customer service representative and tricked me into revealing my identity. As a result, I lost $[redacted] and my passwords were compromised. Now, I can't log in to my YouTube account, and I'm unable to remove the fake on-screen activation page that's frozen on my smart TV, preventing me from accessing the YouTube TV app. It's frustrating to be stuck in this situation after paying for a service I can't use. I would appreciate any assistance you can provide in resolving this issue.

I believe I accidentally paid for two subscriptions in September when I only needed one. The current subscription I have is valid until November 4th, and I might renew it at that time. I am seeking a refund for the extra payment I made. Navigating through various processes can be confusing, especially with companies nowadays. It often feels like they are not willing to assist customers, assuming everyone knows how everything works. It can be frustrating spending so much time trying to figure everything out, especially when the interaction is all online and lacks that live human touch.

Dear GetHuman, As a filmmaker producing documentaries on my YouTube channel, I abide by fair use laws, without seeking commercial gain. Recently, my channel was closed due to a warning from YouTube regarding a video that allegedly breached community rules regarding sexual content. Despite removing potentially offending content, no longer compliant after Youtube’s [redacted] regulation changes, my channel, over 15 years old, was shut down following another report. I suspect foul play from a third party aiming to sabotage my channel. YouTube’s swift action disregarded my appeals and fair arguments. I am currently in legal proceedings with an individual regarding a documentary, who I suspect to be involved in the malicious reports. I am seeking information on the report authors, addressing legal actions, and means to engage constructively with YouTube for the channel’s recovery and legal defense rights. The arbitrary closure of my channel is unjustifiable. Best regards, Gonzague PT

I need to update my billing information for U-tube. I am unable to access U-tube currently to do this. Recently, I lost my debit card and received a new one. I understand this issue is not related to U-tube. The instructions provided by U-tube suggest going into settings on my phone, but I cannot find an option to update payment details for U-tube in the settings. I would appreciate a quick resolution to this matter so I can resume watching TV. Thank you.

I am interested in buying a show on YouTube and have a couple of questions before making the purchase: 1) Can I shuffle episodes between seasons if I buy multiple seasons? For example, go from Season 3 to Season 7 and back. I know shuffling playlists is possible, but I want to confirm if I can shuffle episodes across seasons. 2) I have a Premium YouTube membership but don't have YouTube TV. If I buy multiple seasons of the show and then cancel my Premium subscription, will I still have access to the purchased episodes?

Last night, I received a pop-up message in my Google browser on YouTube, notifying me that one of my comments had been deleted. The specific comment in question simply stated "Not me." This comment was on a video titled "I failed NNN." I am puzzled as to why such a harmless comment could lead to warnings about potential consequences for my channel. Could this be a glitch or a misunderstanding? I am concerned about the impact this could have on my channel's success. I would appreciate any clarification on this matter.

Hello. I have been blocked on YouTube!? Despite multiple attempts to resolve this issue, it remains unsolved!? I have been blocked and I did not violate any rules!!!!! I strongly believe this. Currently, we are amidst WAR in Israel. I am unable to access the news. This is crucial for me!!!! Please assist me in resolving this problem as soon as possible. Thank you in advance for your understanding. Sincerely, Igor Azaretz

I signed up for a free trial that was canceled, but my account was mistakenly charged the regular subscription fee. I received an email confirming a refund on 10/14/23, but it's been almost a month, and I haven't seen the refund reflected in my account yet. The order number is UPG.95HK-XXYQ-33CH-6CFH.

I am seeking assistance with the restrictions imposed on my account due to supposed violations of YouTube community guidelines. The videos in question, created using Plotagon Studio by a young individual, inadvertently had inappropriate titles leading to channel restrictions. The content is free of nudity or graphic material, as the creator is a child who has raised concerns about inappropriate content on other channels. The intent was not to breach guidelines but rather to create videos with light-hearted humor, albeit potentially considered toilet humor. I kindly request the removal of the imposed restrictions on the channels to allow the videos to continue without interruption.

I had YouTube TV on my Apple TV, but after resetting it to troubleshoot the Newsmax+ app issue, I lost all my apps. When attempting to reinstall YouTube TV, I keep getting redirected to the Sunday Ticket screen instead, even though I have the Sunday Ticket. I've tried to reinstall it from the App Store using purchased apps, but it's not listed there. The "Not on This TV" button isn't helping either. My YouTube account might be linked to [redacted], but I don't use that email. Michael S. Address: 99 Booth Hill Road, Monroe, CT [redacted] Phone: [redacted]

On 11/10/23, I decided to try the YouTube Premium plan. I received an email stating that the charge would start on 11/11/23, but it was processed a day earlier on 10/11/23. I immediately canceled the subscription, yet the payment still shows as pending. I have already canceled the YouTube plan, but the charge has been made to my card. I just want to confirm if it was deducted and if I can request a refund since I am no longer using the premium service. Please assist me with this, thank you!

I need help removing videos from my YouTube account. I have tried the online support with no success. Deleting the free account hasn't worked for me, and I want to completely delete my account to start over. The instructions to go to advanced settings don't lead me to any option to delete the account, just a blank page with a code.

I purchased the Sunday NFL Ticket because I am a Chicago Bears fan, even though I live in Clearwater, Florida. I recently traveled to Chicago for my mom's funeral and watched the Chicago Bears vs. Detroit Lions game on 11/19/[redacted]. However, when I tried to re-watch the game using my Sunday NFL Ticket, it was unavailable. Can you confirm if the Chicago Bears vs. Detroit Lions game is accessible to me through my Sunday NFL Ticket? If so, where can I locate it for viewing? Thank you.

Dear GetHuman, I have been attempting to regain access to my terminated YouTube channel since Nov 23. Unfortunately, YouTube closed it citing nudity violations. I believe this is a significant infringement on freedom of expression. Google supposedly offers the chance to recover your content after a channel closure, but I have had no success in retrieving my documentaries. Despite multiple attempts to contact them, I have yet to receive a response. This blatant refusal to assist is both unacceptable and potentially illegal. It is distressing that my intellectual property is being withheld without consent. I am urging Google and YouTube to address my concerns promptly to avoid legal action.

I am having trouble accessing YouTube TV on my TV. It prompts me to verify my location, and although I tried on my computer, it insists on using a mobile device. Unfortunately, I only have a basic Trac phone without internet access. I can watch YouTube TV on my computer, but I am puzzled as to why it won't work on my TV. This is the first time this issue has occurred, and my location is in the St. Louis, MO, [redacted] area, so I expect my playback area to align with that.

I purchased an Annual YouTube Premium Subscription for Rs.[redacted]/- in India on December 15, [redacted]. However, I noticed another charge of Rs.[redacted]/- today. I'm unsure if the subscription is annual or monthly. I tried to cancel the subscription, but there is no option available in my account. The account only displays the information below: "Benefits end: December 15 Manage membership Hello Ch, Thanks for being a Premium member Individual membership: ₹1.2K Benefits end: December 15 -------------------------------------------------------->Top up" I would like assistance with this matter.

Hello, I'm experiencing issues with my YouTube videos. Despite saving them in 1080p at 30fps, when I upload them to YouTube, they appear in poor quality at 360p initially. After a few hours, I can view them in 720p by adjusting the settings, but I want viewers to see them in at least 720p without having to manually change the quality settings. What steps can I take as a creator to ensure my videos are automatically displayed in higher quality without requiring viewers to adjust the settings each time?