What Do I Do If Can't I Sign in to YouTube?
As a user (viewer) or creator on YouTube, it's important to be able to access your account whenever you want to. Creators who are part of the YouTube Partner Program have a Creator Support Team that can help resolve issues. Users can access help and support through the website to rest passwords, recover email addresses or report hacked or compromised accounts.
YouTube is a popular video sharing platform where content creators entertain and inform audiences. Anyone can view videos on YouTube without opening an account, but in order to like or dislike videos or subscribe to certain channels, you need to have an account. Also, you need an account to access pay-per-view videos on YouTube or to upload your own content to a channel you created. What do you do if you find you can't log into your YouTube account? You can learn more about YouTube by contacting user support here, and below are steps you can take if you are locked out of your account.
Getting Back Into Your YouTube Account
Whether you are a user or a creator, it's important to be able to log into your account and manage what you upload, view or comment or like. Below is how to access your account for users and content creators.
User Access Issues
If you are a YouTube user or viewer, you want to be able to comment on videos and like or dislike what you see. When you have problems accessing your user account, follow these steps to resolve them:
- Open YouTube in your browser.
- Click the menu icon at the left-hand side of the screen and scroll down to "Help."
- Select "Get help as a YouTube User."
- Choose the link under "YouTube Help Center" in the window that opens.
- Click on "Troubleshoot Account Issues."
- Select "Get help signing into YouTube."
- Click the circle beside the way you tried to log into your account from the following:
- Signed in with email.
- Signed in with YouTube Username
- Select the option that best explains the issue from the ones on your screen. This could include forgotten passwords or email addresses, hacked accounts, or your credentials simply aren't working properly.
- Follow the onscreen prompts to correct the issue and regain access.
Creator Access Issues
If you are a creator and you are having issues logging into your account, you can follow the same steps listed for users to reset passwords or resolve other issues. If you are part of the YouTube Partner Program, you can also reach out to your Creator Support Team to help resolve the issues. The Creator Support Team can be reached via email or by contacting customer support here.
Accessing your YouTube account keeps you linked in with the content you wish to see or share, and it can be frustrating when you are blocked from your account. To learn more about regaining access, or for additional assistance, contact YouTube customer support here.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for YouTube Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like YouTube in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If Can't I Sign in to YouTube? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.