What Do I Do If I Cannot Hear My YouTube Videos?
It can be frustrating when a video you've uploaded to YouTube or one you want to watch doesn't have sound. You can troubleshoot the issue by checking the audio settings on your device, switching browsers or switching to the YouTube mobile app. User support can also help you troubleshoot the issue.
YouTube has been a social media standard for online video content for years, and over 122 million people tune in daily to unwind or learn something new, but sometimes videos don't work as planned. What do you do if you cannot hear the sound in your YouTube videos? You can learn more about YouTube viewing and content creation by contacting user support here, and below are things you can do to get sound on your videos.
Hearing Video Sound On YouTube
How you get sound on YouTube videos depends on whether you are a content creator or viewer. The steps to restoring sound for each are outlined below.
Content Creator
As a content creator, you want to make sure your videos have a meaningful impact on your audience. The sound quality of your uploads can bring more traffic to your channel. When the audio doesn't work properly, it impacts your traffic and reputation.
If you cannot hear sound on your uploads, try one of the troubleshooting steps listed below:
- Check your device to ensure you haven't accidentally muted sound on your computer, tablet or phone. The sound may be properly playing, but you won't hear it if your speakers are off. Check the Bluetooth settings and sound card for your system as well.
- Next, check your sound settings. Are they high enough for you to hear the sounds?
- If you still have issues hearing the sounds on your uploaded video, try switching browsers to see if a new browser will support sound better.
- Preview your video on your device before uploading it to make sure the sound is coming through clearly. If not, you may need to record your video again and adjust your microphone settings to pick up sound.
You can also reach out to content creator support here for assistance in restoring sound on your video uploads.
YouTube Viewer
If you are a channel subscriber or video viewer on YouTube, you want to make sure you can hear the sound of the content you watch. When the sound is not coming through properly, there are some things you can do, including:
- Turn off Bluetooth on your phone and check the settings on your headphones to make sure Bluetooth isn't interfering with the sound.
- Check your device to ensure you haven't turned off or muted the sound. After you ensure your sound is on, check the volume levels. Also, you can check videos you've saved on your device to check for sound issues with YouTube and not your computer, tablet or phone.
- Try logging in via the YouTube mobile app or switch browsers to see if this resolves the sound issues.
Sounds enhance the delivery of online video content, so when the sound doesn't come through, you aren't getting the most out of the YouTube videos you stream. For more information or assistance in getting sound to work on your YouTube videos, contact user support here.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for YouTube Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like YouTube in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Cannot Hear My YouTube Videos? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.