Priceline Customer FAQ

Hmmm... we're not sure about that. It's best to check directly with the airline or review your booking details, as additional charges may apply based on their policies.

Unfortunately, if your hotel reservation is marked as non-refundable, we are unable to provide a refund. Non-refundable bookings often come with lower prices but typically do not allow for cancellations or refunds. It’s important to check the terms before making a reservation in the future. If there are extenuating circumstances that you believe warrant a refund, you may need to follow the specific process outlined in your reservation confirmation or on the terms and conditions page.

Refund policies for hotel bookings vary based on the specific terms and conditions at the time of booking. Generally, if you did not check in, the hotel may have a cancellation policy that allows for a refund. However, if it's a non-refundable rate, you may not be eligible for a refund. It's best to review the cancellation policy outlined in your booking confirmation email or within your Priceline account for specific details regarding your situation.

To change your email address on Priceline, log into your account. Go to the account settings or profile section, where you can edit your personal information. Update your email address and save the changes. You may need to verify the new email address via a confirmation email sent to you.

To change your email on Priceline, log into your account and navigate to the "Account Settings" or "Profile" section. Look for the option to update your email address. Enter your new email and follow any prompts to confirm the change.