A:Press 1 then 1 then enter the phone number associated with your reservation.Our free phone can also navigate phone menus to get a live human at Priceline for you.
Q:
Does Priceline offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 14 seconds.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Enter Priceline request number if you are calling about an existing or prior purchase request · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Requires itinerary number and phone number to get through · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Requires itinerary number and phone number to get through · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Priceline below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Priceline phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then enter the phone number associated with your reservation
Below are some clips we've found from Priceline's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Priceline.
I didn't find a trip associated with your phone number. Which would you like to use?
Please tell me the number."
Excerpt from a call with Priceline
Tuesday, January 16, 2024 7:24 AM
They may need the phone number on your account
"Hi. Thanks for calling Priceline.
I didn't find a trip associated with your phone number. Which would you like to use? The trip number or the phone number associated with your reservation?"
Excerpt from a call with Priceline
Friday, December 13, 2024 10:44 PM
They may ask your reason for calling (instead of a menu)
"Please tell me the number.
Is this correct?
Evie, I see you have a hotel reservation.
At Quality Inn in Cedar City University area in Cedar City on December first twenty twenty four.
Is this the trip that you're calling about?
What can we help you with? You can say things like, change dates, issues, or cancel."
Excerpt from a call with Priceline
Thursday, October 24, 2024 6:13 PM
They may ask you to say or enter information
"Hi. Thanks for calling Priceline.
I didn't find a trip associated with your phone number. Which would you
Please tell me the number.
I didn't find a trip associated with the phone number, claim number. Please say or enter your phone number that is linked to your travel itinerary."
Excerpt from a call with Priceline
Sunday, November 24, 2024 2:51 AM
What are the hours and when should I call?
Priceline operates the call center for this 877-477-5807 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 8,622 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Priceline call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Priceline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Priceline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Priceline is Sunday.The most busy day to call is Thursday, which averages 43% more phone calls by comparison.Again, this is based on a sample of 8,622 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday, which is 233% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Priceline is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Priceline staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Trying to use this number seems to be completely ineffective unless you already have a trip reserved with Priceline. When I called this number, I was told that the system did not recognize the number I was calling from and asked me to either provide my phone number associated with my account or my trip itinerary number.
I did not have an account with Priceline and knew it, so I said that I didn't have either one to try to get to a representative. When I said that I didn't have one, the system refused to budge and kept asking me. I provided my phone number in hopes of getting through that way, but the system again refused to let me past.
Instead of pushing me forward to someone who could help me, the system told me that it again failed to recognize the number and asked me to type it in rather than saying it. I tried to do that, and again, I wasn't able to get through. The system told me again that it could not find an account with the number I had entered, and it asked me yet again to provide my number. At this point, I realized that nothing was going to work and ended the call.
Overall, I wasn't impressed with this number locking out anyone who isn't already a Priceline customer. This isn't advertised as a number only available to Priceline customers; it's listed on the website as a way to contact Priceline.
This number might provide effective customer service to people who have already made a Priceline purchase, but there's no way to confirm that without making one yourself. Based on the service I received, I'd use this number only if I had an existing Priceline reservation. Otherwise, this number serves no purpose.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Priceline
If you have time to do a bit of reading before you call Priceline, we recommend you read over some of our problem-specific articles.
Priceline's refund policy varies depending on the type of reservation made. For hotel bookings, most reservations are refundable up until a certain date before the check-in date, as specified during the booking process. Non-refundable rates are clearly labeled and do not offer any refund options. Flight bookings, on the other hand, may have different cancellation or change policies imposed by the airline, and fees may apply. Rental car reservations generally allow cancellations and changes up until the pick-up time, but certain special offers may have specific restrictions. For packages, refunds are subject to the cancellation policies of each individual component, such as flights, hotels, or rental cars. It is important to review the terms and conditions outlined at the time of booking to understand the specific refund policy for a particular reservation.
Yes, Priceline offers travel insurance to customers. We understand that unforeseen situations can occur that may require trip cancellations or changes, and we want to provide peace of mind to our customers. Our travel insurance plans cover a wide range of scenarios such as trip cancellation, trip interruption, medical emergencies, and lost baggage. We offer several different plans with varying coverage and pricing options, allowing customers to choose the level of protection that best suits their needs. Whether you're planning a weekend getaway or a long international trip, our travel insurance can help safeguard your investment and provide assistance when you need it most. Get travel insurance with Priceline and travel with confidence.
Customers who have questions about charges on their account should contact Priceline Customer Support first before disputing with their bank. Priceline will try to resolve the issue quickly, but charges from non
Click the link above to get answers to just about any Priceline customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Priceline, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel hotel reservation: "I wanted to cancel the race reservation also for at the hotel?"
- From a call lasting 8m , Dec 20, 2024 11:00 AM
Gate information request: "I wanna know which gate I should go for the transfer."
- From a call lasting 11m , Dec 20, 2024 10:03 AM
Making a reservation: "I need to make a reservation."
- From a call lasting 2m 21s , Dec 20, 2024 5:45 AM
Unauthorized use of card: "Somebody's trying to use my card to book a hotel."
- From a call lasting 1m 48s , Dec 20, 2024 2:43 AM
Making a reservation: "I need to make a reservation."
- From a call lasting 2m 18s , Dec 20, 2024 2:06 AM
Making hotel reservation inquiry: "I want to make a reservation for today."
- From a call lasting 29m 45s , Dec 20, 2024 1:02 AM
Information about why customers call Priceline is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Priceline provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Priceline will reply our your email.
Priceline Customer Service on Facebook / Messenger
Some customer service teams, like that of Priceline, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Priceline customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Priceline's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Priceline agent. This phone number is Priceline's best phone number because 158,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-477-5807 include Cancel or Change Booking, Make a Booking, Problem With a Reservation, Dispute a Charge, Update Booking and other customer service issues. The Priceline call center that you call into has employees from Michigan and is open 24 hours, 7 days according to customers. In total, Priceline has 6 phone numbers. It's not always clear what is the best way to talk to Priceline representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Priceline. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Priceline. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
