What Do I Do If I Didn't Receive My Priceline Confirmation Email?

In a nutshell: If you don’t receive a confirmation email from Priceline, check your spam folder. If it’s not there, visit their website and navigate to the "Help Center." Use the search box to type "itinerary" and find the link titled "How do I find my Priceline itinerary?" Follow

Christian Allen is the editor / author responsible for this content.
Jan 12, 2026

Introduction

When you make a reservation through Priceline, you typically receive a confirmation email. If you don't see it in your spam folder or inbox, it's possible you didn't get it. Continue reading for instructions on what to do next, which may involve reaching out to their customer support team.

Go to the Priceline Website

Visit the Priceline website.

What Do I Do If I Didn't Receive My Priceline Confirmation Email? (Step 1)

Locate the "Help Center" Box

Scroll down on the Priceline homepage until you find the "Help Center" box. It says, "Help Center We are always Here for you - reach us 24hrs a day, 7 days a week" and has a right-pointing arrow to its right.

What Do I Do If I Didn't Receive My Priceline Confirmation Email? (Step 2)

Go to the "Help Center"

Click on the right-pointing arrow in the "Help Center" box. Doing so will take you to the Priceline "Help Center" page.

What Do I Do If I Didn't Receive My Priceline Confirmation Email? (Step 3)

Locate the Search Box

Find the horizontal search box on the Priceline "Help Center" page. It says "Search help articles" and has a magnifying glass icon on its left.

Click on the Search Box

Tap on the search box. This will outline the box, make the cursor blink, and cause your phone's keyboard to appear.

What Do I Do If I Didn't Receive My Priceline Confirmation Email? (Step 5)

Type Your Search Phrase

Type "itinerary" in the search box, but don't press the search button on your phone's keyboard.

What Do I Do If I Didn't Receive My Priceline Confirmation Email? (Step 6)

Find the Relevant Link

After typing "itinerary" in the search box, a list of search results in question form will appear underneath. Look for the one that says "How do I find my Priceline itinerary?"

Go to the "How do I find my Priceline itinerary?" Page

Click on "How do I find my Priceline itinerary?" This will take you to the "How do I find my Priceline itinerary?" page.

What Do I Do If I Didn't Receive My Priceline Confirmation Email? (Step 8)

Read the Page

Read the "How do I find my Priceline itinerary?" page. This provides instructions about how to obtain your itinerary so you can print, view, or email it to yourself.

Follow the Instructions

Follow the instructions on the "How do I find my Priceline itinerary?" page. If you need further assistance, please move on to the next step.

Contact Priceline

Reach out to Priceline customer support if you're unable to get confirmation of your reservation. Make sure to provide them with all the important details, including when you made your reservation and where you're going. It's also vital to let the representative know what you've already tried doing to find your initial confirmation email and/or send yourself the details. They can advise you of the next steps.

Conclusion

Don't hesitate to reach out to Priceline if you can't find your confirmation email and you've tried everything to have the information resent to you. This is particularly important if your reservation is fast approaching. A knowledgeable Priceline representative can provide you with advice and guide you through the process of obtaining the details you need.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If I Didn't Receive My Priceline Confirmation Email?

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