How do I cancel or change my Priceline reservation?
In a nutshell: To cancel your hotel, flight, or rental car reservation with Priceline, you can use the self-service tools on their website or contact Customer Care. You must
Introduction
There are two ways to cancel your hotel, flight and rental car reservation with Priceline. You can use the self-service tools or contact their Customer Care. You'll also need to have access to your booking to be able to cancel your reservation. Read this guide if you plan to cancel one or all of your reservations with Priceline.
Sign In to Your Account
The first step to canceling your hotel, flight or rental car reservation is to look for the Reservation you want to cancel. To do this, you'll need to log in to your account first.
Use the Trip Lookup Tool
If you can't log in to your account, another option is to find your booking with this link:
https://www.priceline.com/next-profile/trip-lookup
Enter your email address and phone number to find the reservation you want to cancel.
Tap Cancel Itinerary
You'll find this right next to the hotel or flight reservation you want to cancel.
Click the Cancel Button
Look for the cancel button on the reservation page.
Read the Cancellation Policy
It's advised to read the cancellation policy before moving ahead with the cancellation to ensure you know what the cancellation entails.
For flight reservations, note that your ability to cancel or change a ticket varies by airline and also depends on the ticket type you bought. You also need to cancel both flights if you have a two-way flight reservation.
Confirm the Cancellation by Clicking Cancel
If you're certain you want to move ahead — tap the cancel button.
Wait for the Confirmation Email
You should get an email confirmation regarding the cancellation. Note that it may not include the refund or credit request. Priceline will send another email about your refund.
Contact Customer Care
If you're unable to use the self-service tool, go to this link: https://help.priceline.com/contact-us-ByPSCAA9o
It'll give you several options to contact Priceline and cancel your reservation. Choose one of the options and don't forget to provide your booking information for a faster resolution.
Conclusion
If you book Priceline's Express Deals or a deal where the full itinerary is given only after you book — you won't be able to cancel, change or refund the booking. This is why it's advised to read the cancellation policy before moving forward with your booking to avoid problems. Other reservations are flexible but you still need to carefully review the hotel's policy to determine if cancellations and changes are allowed. Do you still have other questions or clarifications about your Priceline reservations? Please get in touch with Priceline Customer Support.
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