Lyft Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If your Lyft account indicates that you've purchased a gift card and you did not, we recommend checking your account activity for any unauthorized transactions. It's also a good idea to ensure your account is secure by changing your password and enabling two-factor authentication if you haven't already. If the issue persists, please refer to the contact information available on this page for assistance.

To cancel a Lyft reservation, open the Lyft app and go to your active rides. Find the reservation you want to cancel, and select the option to cancel your ride. Follow the prompts to confirm the cancellation. Please be aware that cancellation fees may apply depending on how close you are to your scheduled pickup time.

To cancel a scheduled pickup in the Lyft app, open the app and go to the 'Scheduled rides' section. Select the pickup you wish to cancel and tap on the cancel option. Follow the prompts to confirm the cancellation. If you're within the cancellation window, you won't incur any fees.

If you lost an item during a Lyft ride, you can report it through the Lyft app or website. Go to your ride history, select the ride in which you lost the item, and choose the option for lost items. Follow the prompts to provide details about your lost item, and Lyft will assist you in contacting your driver to arrange for its return.