Lyft Customer FAQ

Currently, Lyft does not accept prepaid Mastercard gift cards as a payment method. You can use a regular credit or debit card linked to your Lyft account. If you wish to use a gift card, consider transferring the funds to a linked bank account or using the card for purchases that allow it.

If you're seeing an attempt to charge you for a double payment after you've already paid for a ride, it could be a temporary glitch or a processing error. We recommend checking your payment history in the app for confirmation of charges. If the issue persists, please refer to the contact information provided on this page for assistance.

You can find the most up-to-date contact information to reach Lyft regarding your concerns about poor service right here on this page.

If you're experiencing issues with account verification due to a changed phone number and login difficulties, we recommend visiting the page where you can find the most up-to-date contact information for assistance. They can help you navigate the account recovery and verification process.

Refunds can take time to process, and sometimes there may be delays. We recommend checking your account for updates on the refund status. If you still have concerns or if the refund hasn’t appeared after a reasonable period, please refer to the most up-to-date contact information available on this page for further assistance.