Lyft Customer FAQ

If your ride never arrived, you can request a refund through the app. Go to your ride history, select the trip in question, and follow the prompts for reporting an issue. If you need another ride, you can also request a new trip from your location.

If you were charged twice for the phone retrieval fee, we suggest checking your trip details in the app. If the charges appear incorrect, there should be an option to report the issue under your payment history or help section. Make sure to provide the necessary details to resolve the duplicate charge.

Yes, you can use a credit card to tip your Lyft driver. The app allows you to add a tip after your ride is completed, and you can choose the amount from preset options or enter a custom amount.

If you notice unauthorized charges from Lyft on your debit card and you don't use the service, it’s important to take immediate action. We recommend checking your Lyft account for any signs of unauthorized access. You should report the charges to your bank or card issuer to dispute them. Additionally, consider changing your account passwords and enabling additional security measures.

You can check your ride history and charges directly in the Lyft app or on the Lyft website. Your ride details, including any charges, will be listed there. If you notice any discrepancies, you can follow the appropriate steps to report or address any issues.