What Do I Do If My Lyft Account Is on Hold?
This article describes what to do if a hold has been placed on your Lyft account. The instructions provided here apply to both Lyft drivers and Lyft passengers. Potential reasons for why a hold was placed on your account are also provided. A way to contact Lyft directly to dispute a deactivation is given as well.
There are a few reasons why your Lyft account can be deactivated. If you drive for Lyft, your account can be deactivated for breaking any laws while driving, driving under the influence, having your license expire, violating Lyft's discrimination policy, having a very bad review given to you by a passenger, and also for other reasons. If you are a Lyft passenger, you can get your account deactivated because of dangerous behavior in a Lyft vehicle, compromised account access, and for other reasons. If your Lyft account has been placed on hold and you do not believe you have violated any of Lyft's rules, then follow the instructions below to try to get your account reactivated.
- Go to Lyft's home page.
- Click on the Help link at the top of the page.
- Click on Profile and Account Info.
- Click on My Account Is Deactivated under the Account Issues header.
- Clock on the Contact Support button at the bottom of the page.
- Enter your email address and phone number in the text fields provided for them
- In the Subject text field, type something about your account being deactivated.
- Click on the What Do You Need Help With menu.
- Select "I'm a passenger" or "I'm a driver," whichever is appropriate.
- Select Profile and Account Settings.
- Select Can't Log In.
- Select "Received account disabled message." A text field will appear.
- Enter a message to Lyft about your account being deactivated, and provide them with any details you believe are relevant. The greater the number of details, the easier it will be to get this resolved. This is also the place to ask them any questions you have.
- Attach any pictures or files you have that you think would be relevant.
- Click on the Submit button.
- Open the email account you have associated with your Lyft account.
- Open the reply email that Lyft sent you. If your account has been reactivated, then follow the instructions the email provides.
If this is not enough to resolve the problem, then you should try contacting Lyft directly. They do not have a phone number, but they do have an online Help Desk. You can find a link to it here.
It is possible that Lyft will have to conduct an investigation before deciding whether to reactivate your account. They may even initially decide to no allow you to reactivate it. Keep contacting them via the Help Desk if you need to. If you feel that Lyft has not considered all of your evidence or arguments, ask to have a supervisor look into the matter.
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