The question we are asked most often is about how to talk to Uber customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I contact someone in Uber regarding an additional $80 charge to my already $18.98 trip with them
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Dec 7, 2025 10:41 PM
My ride was canceled and I still don’t have my money and it’s pending. Can you please put it in my account?
If your ride was canceled and you see a pending charge, it typically takes a few business days for the funds to return to your account. The timing depends on your bank or card issuer. Unfortunately, we can't directly process refunds. However, you can find the most up-to-date contact information right here on this page for any further assistance regarding your account and refunds.
Asked Dec 5, 2025 11:01 PM
Why won't Uber clear my outstanding balance as they said in an email to me
We are unable to provide specific details regarding your outstanding balance or Uber's internal decisions. It's best to review the email you received for any specific reasons or terms mentioned. Each case can vary based on individual circumstances and policies.
Asked Dec 5, 2025 4:15 PM
Order delivered to wrong apartment. I live on 3rd floor. Order was left on 1st floor by apt 2
If your order was delivered to the wrong apartment, please make sure to check with your neighbors in apartment 2. Sometimes, drivers may accidentally drop off orders at the wrong location. If you can't retrieve your order, there's a way to report the issue through the app, where you can provide details about the incorrect delivery.
Asked Oct 18, 2025 2:10 PM
I tried to set up an Uber delivery driver app and it blocked my account due to photo photo verification
If your Uber account is blocked due to photo verification, it’s typically because the system did not accept your submitted photo. Ensure that your photo meets the requirements, such as good lighting, a clear view of your face, and no obscuring items. You may need to try again with a new photo that meets these guidelines. If issues persist, there is a link to the most up-to-date contact information right here on this page to help you resolve the issue.
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