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Uber Customer FAQ

Top Answers & How-to Guides

How do I Contact Uber Customer Service?

The question we are asked most often is about how to talk to Uber customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Personal Information on My Uber App?

Uber might be a young company, but it has come a long way when it comes to its app usability. You can make a request anytime, as well...

How Do I Update My Car Information for the Uber Partner App?

To update your car information on the Uber partner app, open the app and go to the Vehicles section. You can change the info for the...
Ask any question you have about Uber customer service, get an answer now.

Recent Uber Customer Questions

Я водій Убер,я не можу ввійти в свій обліковий запис запитує восьми значний резервний код

Якщо ви не можете ввійти у свій обліковий запис і вам потрібен восьмизначний резервний код, спробуйте перевірити вашу електронну пошту або телефон на наявність цього коду. Цей код надсилається для підтвердження вашої особи під час входу. Якщо у вас виникли подальші проблеми, будь ласка, зверніться до розділу підтримки на цій сторінці для отримання допомоги з вашим обліковим записом.
Asked Sep 7, 2024 3:14 AM

My account has been changed to motorcycle from bicycle

You can change your vehicle type back to a bicycle in the Uber app. Go to the "Account" section, select "Vehicles", and choose the appropriate vehicle type.
Asked Jul 15, 2024 12:14 AM

How do I contact Uber billing regarding their emails to pay a cancelation fee of $25 for a driver that never arrived to pick me up?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 11, 2024 10:33 PM

I was charged double on the same fare

If you believe you were charged double for the same fare, check your trip history for duplicate charges. It's possible that a temporary authorization hold was placed on your account, which should be reversed automatically. If the issue remains unresolved, you can report the incorrect fare within the app by selecting the appropriate trip and describing the issue.
Asked Jul 6, 2024 12:32 AM

How do I get in touch with the driver after calling twice with no answer

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 24, 2024 1:07 AM

Help me with my Uber customer service issue

Gift Cards

How Do I Send Someone a Uber Gift Card?

An Uber gift card is a great way to help a friend or family member catch a ride or have a meal or two delivered to them. You can purchase...

How Do I Check the Balance on My Uber Gift Card?

Go to your Uber account and click Check Balance in the top-right corner of the page to review the balance on your Uber gift card. Enter...

How Do I Request a Refund to a Gift Card from Uber?

Go to the Uber gift card page to request a refund. Select View your purchase history. Choose Refund This Purchase. You'll see a list...

How Do I Buy a Gift Card from Uber?

Go to the Uber website and log in. Enter your information to access your account. Click Buy Gift Cards. Select the type of card you...

How Do I Use My Uber Gift Card for My Purchase?

To add a gift card to your Uber account and use it to pay for rides, open the Uber app on your phone. Verify your account by entering...

What Do I Do If My Uber Gift Card Balance Won’t Load?

Check the card's expiration date if your Uber gift card balance does not load. Ensure that you are using the correct card. Reload your...

Driver Information

How Much Is My Driver Referral Bonus on Uber?

Uber uses referral bonuses to encourage people to sign up as new Uber drivers. This bonus varies from place to place. To determine...

What Does the Uber Background Check Look At?

If you want to drive for Uber, you will need to pass a background check. It has two parts: a Motor Vehicle Report and a criminal background...

What Types of Taxes Are Applied to Uber Drivers?

If you are thinking about becoming an Uber driver, then you need to learn about paying taxes as an Uber driver. Because you are an...

How Do I Start Driving with Uber?

Driving for Uber can be a good way to make extra money. To qualify, you must be legally allowed to drive, have a driver's license,...

How Do Uber Drivers Get Paid?

The way Uber drivers get paid is pretty simple. You have to have the app on your phone turned on and open. When a fare request comes...

What Kind of Insurance Do I Need to Drive for Uber?

If you are thinking of putting your vehicle to work for you by becoming an Uber ride share or delivery driver, you may be wondering...

How Do I Sign Up to Drive for Uber?

If you want to make your vehicle work for you, sign up to be an Uber or Uber Eats driver. For the flexibility to set your own hours...

Can Uber Drivers Get on Military Bases?

Uber drivers who are considered civilians (a non-active member of the military) are unable to gain access and enter a military base....

How Do I Check My Uber Application Status?

While the application process used to be fast and simple when Uber first began hiring drivers, it has grown to be very complex and...

Promotions and Codes

How Do You Use a Promotion Code in the Uber App?

A promotion code isn't required to use Uber. However, if you want to save money on your next trip or two, sign up for an offer from...

How Do I Get Promo Code for My First Uber Trip?

If you have signed up for Uber but have not yet ordered your first ride, you can get a promo code for that ride. This code will get...

Ride Management

How Do I Split an Uber Fare?

If you and your friends want to share an Uber ride, you can also share the cost of the ride with fare splitting. You can access the...

How Do I Send an Uber to Pick Someone Else Up?

If you have a friend or family member visiting or in need of a ride and you are not available, you can request an Uber lift for them...

How Do I Use the Fare Estimator on Uber?

Uber is an excellent option for inter-city travel. The company allows users to choose from different vehicle types. Additionally, users...

How Do I Schedule an Uber to Pick Me Up at a Specific Time?

In our busy world where chaos reigns and perfect planning for your events is almost impossible, Uber is determined to make scheduled...

How Do I Book a Round Trip Uber Ride?

You save more when you use a single ride for one trip and back compared to using two different passages. However, remember that the...

How Do I Report a Driver on Uber?

If you feel that Uber didn't provide you with a good quality service, perhaps their driver was rude, or the vehicle wasn't very clean,...

How Do I Change the Rating I Gave an Uber Driver?

This GetHuman guide explains how riders can change the rating they gave their Uber driver. Users will also learn how to resend the...

How Do I Report a Problem with My Ride to Uber?

Reporting a problem to Uber will help them identify problematic drivers and help them improve their customer experience overall. Here's...

Refunds and Charges

How Do I Notify Uber About an Incorrect or Strange Charge?

If you have one or more charges on your Uber account and neither you nor any other authorized user made them, you may have a hacked...

How Can I Cancel an Uber Charge to a Customer?

Your ability to cancel an Uber rideshare charge depends where you are in the pickup process. Use the app to cancel a ride and get a...

Can You Pay for an Uber with Cash?

Uber accepts all major credit cards in the United States, debit cards, and various mobile wallets. If you don't have a credit card...

What Do I Do If Uber Will Not Accept My Zip Code?

As a user, you can fix your invalid zip code problem on Uber. Follow the hints given above and ensure that everything checks out. A...

How Do I Pay an Outstanding Balance on Uber?

Ride-sharing services like Uber often ease the hassle of daily life so you don't have to let a declined payment or outstanding balance...

What Do I Do If My Uber Number Is Already in Use When I Never Used It?

With the ever-growing technology, companies and clients are now trying to increase self-sufficiency to save customers the hassle of...

What Do I Do If I Try to Scan My Credit Card with My Uber App and It Is Not Working?

If you try to scan your credit card and it's not working, you can delete the app and re-install it again and see if the problem is...

What Do I Do If My Email Is Being Used by Another Uber Account?

If your email is being used by a different Uber account, you may seek help from Uber. After reporting the matter, Uber will investigate...

How Do I Report That Someone Used My Credit Card Illegally on Uber?

This article describes what to do if you think that your credit card has been used illegally for Uber rides. It provides instructions...

Account Management

How Do I Update My Personal Information on My Uber App?

Uber might be a young company, but it has come a long way when it comes to its app usability. You can make a request anytime, as well...

How Do I Update My Car Information for the Uber Partner App?

To update your car information on the Uber partner app, open the app and go to the Vehicles section. You can change the info for the...

How Do I Deactivate and Delete My Uber Account?

If you no longer want an Uber account, there are a few steps you need to take to deactivate and delete your account. First, use the...

How Do I Switch Which Cities I Can Drive in with Uber?

It is quite easy to change your selected city as an Uber driver. Just log in to your profile and follow the prompts listed in our article....

How Do I Reactivate My Uber Account?

The Gethuman team is committed to making life easier by providing step by step guides to help you work out some of those problems like...

How Do I Change My Credit Card Information on My Uber Account?

Ridesharing services like Uber are a great alternative to public transit and you get to support independent contractors as a rider....

How Do I Recover My Uber Account?

You may be looking for a quick way to get back into your Uber account, and you've come across so many suggestions online, but many...

How Do I Reset My Uber Password?

If you need to reset your Uber account password, as a driver or as a customer, follow the steps as outlined below.

How Do I Change the Email Address on My Uber Account?

Check out how to change your email address in your Uber account.

Account Security

Why Does My Uber Driver Application Say "Documents Pending"?

The average Uber approval process for drivers usually takes no more than two days. However, there could be various reasons why documents...

Why Is My Uber Account Inactive When I'm Signing Up to Be a Driver?

Having an inactive Uber account? Relax, Uber still allows you to continue working on the platform despite your low star rating or previously...

How Do I Find Out My Total Earnings on Uber as a Driver?

Learn how to see your total earnings as an Uber driver.

Technical Issues

How Do I Stop Receiving Text Messages from Uber?

If you want to stop receiving messages from Uber, you can call the customer service desk and ask to unsubscribe from promotional messages...

How Do I Troubleshoot the Uber Driver App?

As an Uber driver efficient functioning of the app is necessary to do your job. The good news is that there are several ways you can...

What Do I Do If My Uber App Is Not Working?

If you have trouble using your Uber app, there are a few ways to resolve them by following these helpful tips

How Do I Get Back into My Locked Uber Account?

Unfortunately, you may forget your password or some other situation might occur that may leave you locked out of your Uber account....

Lost Items

How Do I Get Back an Item That I Left in My Uber?

If you left something in your Uber ride that you need to get back, you may be able to. You, or the person who booked the ride if it...

What Do I Do If I Left Something in My Uber?

Recovering your item from the Uber is simple with these helpful tips.
We look to the Uber issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Uber issues reported to GetHuman
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