What do I do if my Lyft app is not working?
In a nutshell: If your Lyft app isn't functioning, promptly report the issue through their website. Visit the Lyft homepage, locate the "Rider" section at the bottom, and expand the menu to find "Help." Navigate to the "Riding With Lyft" page, scroll to the "Using the app" section
Introduction
It can be frustrating if your Lyft app isn't working, especially if you're trying to reserve a ride. It's important to report the issue promptly. Here are the steps you can take to start the process of notifying Lyft via their website.
Go to the Lyft Website
Visit the Lyft website.
Locate the "Rider" Section
Scroll the Lyft homepage until you find the "Rider" section, which is almost all the way down at the bottom.
Expand the "Rider" Section
Click the down-pointing arrow to the right of "Rider." Doing this will expand the menu underneath.
Go to the "Riding With Lyft" Page
Click on the "Help" link within the "Rider" section. It's between the "Cities" and "Safety" links. This will take you to the "Riding With Lyft" page.
Locate the App Section
Scroll down the "Riding With Lyft" page until you find the "Using the app" section.
Locate the Relevant Link
Browse the options within the "Using the app" section to look for the "Fixing app issues" link. It should be the second link, directly below "Lyft basics."
Go to the "Fixing app issues" Page
Click on the "Fixing app issues" link, which will take you to a page of the same name.
Find the Link About App Problems
Look for the "I'm having a problem with the app" link, which is second in the list below the "FIxing app issues" header.
Visit the "I'm having a problem with the app" Page
Click on the "I'm having a problem with the app" link, which takes you to a page of the same name.
Find the Applicable Link
Browse the link options below the "I'm having a problem with the app" header. Find the one that says "What should I do if my app isn't working?"
Go to the "What should I do if my app isn't working?" Section
Click on "What should I do if my app isn't working?," which will direct you down to the "What should I do if my app isn't working?" section.
Read the Section
Read the "What should I do if my app isn't working?" section.
Follow the Instructions
Follow the instructions within the "What should I do if my app isn't working?" section. If you're still encountering problems with the app, continue reading.
Contact Lyft Customer Support
If you're still unable to use the app after trying the recommendations, reach out to Lyft customer support. Explain to a representative what you've already tried doing to get the app working. They can recommend which steps you can try next.
Conclusion
Take prompt action if your Lyft app isn't working properly. Reaching out to Lyft customer service can get you answers as to why you're unable to use the app and what you can do to rectify the situation.
Further questions?
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