Uber Customer FAQ

When using Uber, technical issues or insufficient funds can lead to an outstanding balance, preventing further ride requests. To resolve this, users should first check their payment method and may choose to add a new one by scanning their card via the app for faster processing.

If you feel that Uber didn't provide you with a good quality service, perhaps their driver was rude, or the vehicle wasn't very clean, the best thing to do is write a negative review on Uber. If the situation was more severe, for example, if the driver was driving recklessly, you can report the driver via phone or email. Uber also has a dedicated critical safety line where you can report serious offenses such as a driver threatening you or breaking the law.

Ridesharing services like Uber are a great alternative to public transit and you get to support independent contractors as a rider. Uber also makes it easy to update or add payment information if you need to do so. You can make these changes online or through the app if you're on the go.

To change the phone number on your Uber account, open the app, go to the menu, select "Account," and then tap "Personal Information." From there, you can update your phone number. Make sure to save the changes. You may need to verify your new number with a text message.

There is a link to the most up-to-date contact information right here on this page that you are viewing.