How Do I Troubleshoot the Uber Driver App?
In a nutshell: If your Uber Driver app malfunctions, there are several troubleshooting steps you can take. First, check your cell reception, as issues may stem from connectivity rather than the app itself. Try using a Wi-Fi hotspot while waiting for rides and reposition your phone for better reception. Restart your phone to
Introduction
If you boost your income with a side hustle as an Uber driver and find that your Uber Driver app has stopped working properly, you are probably eager to get it fixed as soon as possible. There are a variety of things that can go wrong with the app, but there are a lot of things you can try. One of them should take care of the problem for you.
What You'll Need
The problem could actually be with your cell reception, rather than with the Uber Driver app itself. The app doesn't really report cell reception problems, so it may cotinue trying to act like everything is normal even if it can't connect to Uber, resulting in weird behavior with no apparent explanation. Try connecting to a wifi hot spot while waiting for rides
If you wait for rides in your car, try keeping your phone in a dashboard-mounted phone holder rather than in your lap. This can improve reception.
There is always a chance that the problem comes from your phone rather than the Uber Driver app. If nothing else seems to work, contact your phone's manufacturer or the company that sold it to you and ask for assistance.
Close the app and then turn your phone off and on again.
If the issue is a temporary glitch then this will probably fix the problem.
If the problem persists, open the Apple App Store or the Google Play Store, depending on where you originally downloaded the Uber Driver app from.
Locate the Uber Driver app and see if there is an update available for it.
If there is, update the app. The latest version of the software might be free of the problem.
If that didn't help, go to the Settings menu on your phone.
Select the Wireless option.
Make sure that wifi is turned on.
If that wasn't the cause of the problem either, go to Settings again.
Select Privacy.
Tap on Location Services.
Make sure that GPS is switched on. The app can't work if it doesn't know where you are.
If that didn't help either, go to the settings menu yet again.
Select the Airplane Mode option.
Turn airplane mode on and then off again.
If the problem has not been fixed, try the Setting menu again.
Tap the Apps option.
Tap on the Uber Driver app.
Tap on the Storage option.
Tap Clear Cache.
If clearing the cache didn't work either, go to the Uber website on your desktop or laptop.
Click on the Sign In button in the upper right corner of the screen.
Go to the Uber driver help page for personalized assistance.
Uber driver help page
Conclusion
If you still can't get the app to work properly, try getting in contact with Uber's customer service. While there is no phone support, there are other ways of getting in contact with it.
Further questions?
Solutions to similar problems
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