What Do I Do If I Can't Remember My Old Email on My Uber Account?

In a nutshell: If Uber users can't access their sign-up email, they can recover their accounts using various methods. First, try logging in with your registered phone number. If unsuccessful, use the Uber Help Center's recovery form, providing necessary account details for identity verification. Alternatively, contact Uber support for assistance

Introduction

Uber users, who can’t access the email address they used to sign up, won’t be able to log into their account. If you switched email providers, forgot your login credentials, or lost access to an old account, there is no need to worry. There are certain steps you can take to recover your account securely.

It’s a good thing that Uber provides ways to verify your identity and restore your account. Here’s the step-by-step solution.

Try Logging in Using Your Phone Number

Try logging in with your mobile number. Uber allows users to sign in using the phone number registered on their account.Open the Uber app or visit the website.Tap “Sign In” and select the option to log in via your phone number instead of email.Enter the number associated with your account.Uber will send a verification code by text message (SMS). Enter that code when prompted, and you may be able to access your account without needing the old email.If this method works, you can update your email address.

What Do I Do If I Can't Remember My Old Email on My Uber Account? (Step 1)

Use Account Recovery on the Uber Website

If you can’t log in with your phone number, head to the Uber Help Center. From there, select the “Riders” section and search for “I can’t access my account” or “I don’t remember my email.” Uber will guide you through a recovery form designed for this exact issue.

You’ll need to provide some information about your account, such as your full name, phone number, and details about recent trips (pickup or drop-off locations, approximate dates, or payment method used). This information helps Uber verify your identity.

Once submitted, Uber’s support team will review your request and reach out by text or to your new email address with next steps.

What Do I Do If I Can't Remember My Old Email on My Uber Account? (Step 2)

Contact Uber Support

If the online recovery form doesn’t solve your issue, you can contact Uber support for help by clicking here. Make sure you have your details ready, such as your phone number, name, and payment method on file (e.g., the last four digits of the card you use for rides).

The support representative will confirm your identity and then help you update your email address.

Update Your Account Information

Once Uber verifies your identity and restores your account access, it’s essential to update your contact details immediately. Log in to your Uber account and go to Settings. From there, add your current email address, and make sure your phone number and payment methods are correct.

This ensures you won’t face the same issue in the future if you forget old credentials or switch email providers. You’ll also continue receiving important updates, receipts, and ride confirmations.

Conclusion

If you forgot your old email connected to your Uber account, you can reset it. Try logging in with your phone number first, and if that doesn’t work, use Uber’s online account recovery form or reach out to their support team for help. Keeping your profile information current and your login details secure will help you maintain smooth, uninterrupted access to your account and continue enjoying your rides without any problems.

Why does GetHuman Write How-to Guides for Uber Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Uber in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Can't Remember My Old Email on My Uber Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.