Lyft Customer FAQ

You can check your ride history and charges directly in the Lyft app or on the Lyft website. Your ride details, including any charges, will be listed there. If you notice any discrepancies, you can follow the appropriate steps to report or address any issues.

To remove a card from your Lyft payment methods, open the Lyft app, go to your profile or settings, and find the "Payment" section. Select the card you want to remove, and you should see an option to delete or remove it. Confirm the removal to finalize the process.

To submit a claim for an accident involving a Lyft ride, you can report the incident through the Lyft app. Go to the 'Ride History,' select the ride in question, and tap on 'Report an Issue.' There, you can provide details about the accident. For additional claims, you may need to contact your insurance company, as they can guide you through the claims process. Ensure to document the accident with photos and notes about the event for your records.

If your Lyft app indicates that you have a refund on Lyft Cash but your balance shows $0.00, it's possible the refund hasn’t been processed yet or there may be a delay. Refunds typically take a little time to reflect in your account. We recommend checking again after some time. If the issue persists, please review the most up-to-date contact information right here on this page to get further assistance.

To inform Lyft about an incorrect address, use the app to report the issue after your ride. You can select the trip, tap on "Help," and then choose the option related to your pickup or drop-off location. This will allow you to provide feedback about the address discrepancy.