What Do I Do If I Try to Scan My Credit Card with My Uber App and It Is Not Working?

Introduction

Snapping a photo of your credit card using the Uber app is a quick and easy way to verify your payment method without typing in your information. While the process involves capturing the front and back of your card, Uber also offers its customers the opportunity to scan their cards using the camera feature on their mobile devices. One valid factor about the scanning option is that it prioritizes the speed users want and expect when verifying themselves. Unfortunately, some users experience issues capturing their information and getting the right focal point, making it difficult to add their payment method.

What You'll Need

Preparing to hitch an Uber ride with the app’s card scanner ready, but the feature malfunctions, the problem can be frustrating. Four common issues that occur are an unrecognizable card design, fading digits due to constant use, dim lighting, or technical app errors. Although many users add a card successfully as a payment method, some instances and complaints indicate that non-standard credit and debit card transactions are likely to be flagged as fraudulent activity. This makes payment submissions common enough to remain an ongoing, popular support topic for users and the Uber app.

If the Uber app fails to read your credit card, you can enter the details manually, and then proofread each number, ensuring you can save them. Check out a step-by-step guide that can help you find an effective alternative:

Open your Uber app and sign in to your personal account.

Tap the ‘Wallet’ button in the top-right corner under your photo on the profile page.

You should see the page Payment Method after opening your personal wallet. Scroll down and tap the gray Add Payment Method button.

Select the credit or debit card option on the next page, and add your payment details.

Save your information.

If your payment method results in a declined credit card, even after you have entered your information correctly, you have to contact your bank to resolve the issue. Most likely, your card was blocked by the financial institution as a precaution, or your checking account was flagged during the entry process. You could also lose access to your account due to a card freeze. Therefore, you must ensure you have sufficient funds to avoid exceeding your withdrawal and spending limits. Verify information, such as your first and last name, your card’s billing address, CVV, and expiry date, is valid because the Uber app system can recognize expired information. Remember, Uber doesn’t accept gift cards and prepaid cards because they aren’t associated with specific users. They are general, non-standard payment methods funded with cash and untraceable. On the other hand, having a credit card on file also identifies you as the owner.

Conclusion

If you experience a technical issue while using the Uber app, you can contact the company’s online support team. Specialists are on standby 24/7 to solve account errors and other problems that prevent users from seeing their profiles or making payments. Although Uber doesn’t provide a customer service phone number, there are a few effective alternatives available to you. You can initiate contact via X (formerly Twitter) by sending a tweet or a direct message to the social media manager. Another method is the Help Desk, which is ideal for submitting request tickets, reading FAQs, or getting responses to inquiries.