How Do I Recover My Uber Account?
In a nutshell: Losing access to your Uber account can be frustrating, whether you're a driver or a rider. The reasons for loss of access vary, with tailored solutions for each. To reset a forgotten password, request a link and act within 10 minutes. If you're mistakenly trying to access the wrong account,
Introduction
Whether you drive for Uber or use its services, it can be very inconvenient to no longer have access to your Uber account. There are several different reasons why you might have lost access, and the solution for each is different. Fortunately, for the most part, they are all pretty easy.
What You'll Need
If you request a link to reset your password, you must open the email you get from Uber and use the link within 10 minutes, or it will expire.
Go to the Uber password reset page.
Uber password reset page
If a forgotten password is not your problem, skip to step 6.
Click on the "Request a link to reset your password" link.
Enter the email address associated with your Uber account.
Check your email for an email from Uber.
Click on the link to reset your password and use it to sign into your Uber account.
If you are trying to sign into your Rider account but also have a Driver account, or if you are trying to sign into your Driver account but also have a Rider account, make sure you are actually on the right account sign in page.
Try waiting a few minutes if you get an error message when you try to sign in.
The problem could be due to an outage somewhere in the system. Waiting could let the problem take care of itself.
Try signing in on a different mobile device, or via the Uber home page on a computer or laptop.
Uber home page
Restart your device and try again.
Update the Uber app.
Check your internet connection.
Go to the "lost access to your email page" if you are having trouble signing in because you no longer have access to the email address associated with your Uber account.
Uber lost access to your email page
If this is not your problem, skip to step 15.
Fill out the form with the required information.
Fill out the CAPTCHA and click the Submit button.
If none of the above steps help and you have a Rider account you can't sign into, go to the Uber Rider account sign in problem page.
Uber Rider account sign in problem page
If you have a Driver account that was deactivated due to 90 or more days of inactivity, due to the Uber reactivation request page and follow the prompts to request that your account be reactivated.
Uber reactivation request page
If none of the above steps help and you have a Driver account you can't sign into, go to the Uber Driver account sign in problem page.
Uber Driver account sign in problem page
Conclusion
If you have any questions or need any other help, you should contact an Uber customer service representative for help. Uber does not have phone-based customer service, but there are other methods of getting in contact with it.
Further questions?
Solutions to similar problems
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