What Do I Do If My Uber Number Is Already in Use When I Never Used It?
In a nutshell: To create an Uber account, you must provide a working phone number for security and verification. If you encounter a message that your number is in use, it may be linked to a previous account. Check for any communications from Uber and, if needed, submit
Introduction
Planning to create an Uber account? You need a working phone number for account security, verification, and contact information. Upon signing up, Uber also sends a one-time code to your phone to verify your identity. Having a phone number also adds an extra layer of security to your account against unauthorized use. Most importantly, Uber needs your phone number to complete your profile and sign up. If you're trying to sign up for Uber and it says the number is already in use, keep reading —we will help you fix the problem.
Let Uber Know Your Phone Number is in Use
Can't sign up using your current number? It's possible that you already created another Uber account, either with Rides or Uber Eats. We recommend checking your messages for a message from Uber. If you never signed up, complete this form and submit it to Uber. Enter your first name, last name, and phone number. You need to complete the form and provide a screenshot of your phone number as well. Don't forget to include your email address so that Uber can contact you regarding the issue.
What you shouldn't do when it says the phone number is in use: don't reset the password. Instead, wait for Uber to get back to you regarding the phone number issue.
Contact Uber Via the App
Do you want to speak to Uber directly about your issue? Use the app to get in touch with Uber. Just open the app and go to Help. You'll see the contact options there. Tap on Call Support to speak to Uber directly. You can describe your issue, and the representative can provide you with an effective resolution.
If you need additional support, feel free to also visit Uber's Support Resources on the website. This is for your Uber Eats account. You'll find a ton of information about account issues, as well as your membership and guides.
If you are a business and can't sign up using the phone number, proceed to the next step.
Chat With a Representative
Uber has a chat feature for their business accounts. Just tap on the chat button on the business page, but make sure you are the admin. Just follow the on-screen instructions. We also recommend chatting with Uber during business hours to ensure you speak with a representative.
Conclusion
Before contacting Uber about your phone number issue, we suggest rechecking the number, including the area code. Make sure it is correct. Don't forget to check your Inbox for Uber messages, as you might already have used the same phone number for Uber Rides or Uber Eats. If the phone number is indeed unused, we recommend contacting Uber Support as soon as possible. Still have questions? Contact Support, available round the clock.
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