Verizon Wireless Customer FAQ

At Verizon Wireless, we provide several ways to get in touch with us, including the chat service. It's designed to provide quick and efficient assistance, and often faster than being on hold waiting to speak to an individual. However, you absolutely can still talk directly to a person. The link to the most up-to-date contact information is available right here on this page, if you prefer to call and talk to a customer service representative directly. This gives you the choice and flexibility to interact with us in the way you find most comfortable or convenient.

Verizon Wireless offers International Travel Plans for both short and long-term travel. These can include talk, text and data, and are available in over 200 countries. TravelPass lets you use your domestic talk, text and data allowances while traveling outside the U.S. for a daily fee. For longer stays, a Monthly International Travel Plan may be more suitable, providing a larger allowance of minutes, text and data for a 30-day period. Availability and pricing vary depending on your device and the country you're visiting. Remember to ensure your device is set up for international usage before you travel.

To unlock your Verizon iPhone 13, call Verizon's Customer Service team at *611 from your mobile phone. You'll need to provide information such as your account details and reason for unlocking. Generally, postpaid devices are unlocked automatically after 60 days from the purchase date or the completion of your device payment plan. Prepaid devices are usually unlocked automatically after one year of active service. However, rules can change, so it's always best to check with the customer service team about the current unlocking policy. Remember, unlocking your phone doesn't mean you're ending your service contract or device payment plan. You'll still need to fulfill any remaining obligations with Verizon Wireless.

You can find the IMEI number of your phone in a variety of ways: 1. Dial *#06# and your IMEI number will immediately appear on the screen. 2. Check your phone settings. For iOS users, go to Settings > General > About. For Android User, go to Settings > About Phone > Status. 3. Lastly, you may also find it printed on the box of your device or on a sticker that's normally found under your phone's battery (please note that removing your phone's battery might not be possible for all phone models). Remember, it's important not to share your IMEI number publicly as it's unique to your phone.

If your zip code on your Verizon Wireless account is incorrect, you can easily correct it by first logging into your Verizon account. Once you are logged in, navigate to your account settings. There, you should be able to find and change your postal information including your zip code. Be sure to save any changes before exiting out. Keep in mind that for security reasons, Verizon might confirm these alterations through an email or text confirmation message. Ensure that you double-check your zip code before confirming your changes.