How Do I File an Insurance Claim with Verizon Wireless?

If you have a Verizon device with one of Verizon's insurance options on it, then you're covered in case the device breaks down or gets stolen or lost. This article will show you how to file an insurance claim with Verizon to fix or replace your Verizon device.

Filing a Claim Using the MyVerizon App

If you have the MyVerizon app, filing a claim is pretty easy. Just follow these steps:

1. Open the app.
2. Tap on the Menu icon located in the upper left corner of the screen.
3. Tap on Devices.
4. Scroll down to find the device you want to file a claim on.
5. Tap on Manage Device.
6. Tap on Lost, Stolen or Damaged Device?
7. Fill out the text fields with the requested information.
8. Submit the claim.

Please note that you must pay your deductible at the time you file your claim. If your device needs to be replaced, you can get it shipped to you by the next day, or possibly even on the same day.

Filing a Claim With Asurion

Verizon uses Asurion to provide its customers with insurance protection. If you don't have the MyVerizon app, you can file your claim on the Asurion website. Follow these steps:

1. Go to the Asurion home page.
2. Click on the Claim button in the upper right corner of the screen.
3. Click on the Verizon button.
4. Enter the number of your device in the text field.
5. Click on Get Started.
6. Follow the prompts and provide all the required information.
7. Submit the claim.

Getting Help

If you have any questions regarding your claim, it's probably best to contact Asurion, as that is the company actually handling your policy. You can reach an Asurion customer service representative by phone or through the help forum. If you need to ask Verizon a question, you can reach a Verizon customer service representative by phone, on the help forum, or via chat.