Verizon Wireless Customer Service

Phone Number & Contact Info

Verizon Wireless's Best Phone Number

Toll-free·Calls Customer Service·Most popular Verizon Wireless number

How do I talk to a live human at Verizon Wireless?

A:Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line.

Does Verizon Wireless offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm, Sat-Sun 8am-5pm EST. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes and 15 seconds. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Verizon Wireless Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Select English or Spanish, then enter the phone number or hit # twice. When the next menu begins, select 1 for device help. ·

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·


Toll-free · 24 hours, 7 days · Call this number for B2B and new service · Sales Department - Please enter the mobile number you are calling about.

Customer Service

24 hours, 7 days · Only from a Verizon Wireless phone · Dial number from cellphone for Prepaid customer service ·

Account Recovery

Toll-free · 24 hours, 7 days · When the automated voice requests a SS# or account number, press #. · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

International Customer Service

24 hours, 7 days · Calling this Verizon Wireless number should go right to a real human being · To enter your tax ID number or your Social Security number, press 1. To enter your Verizon account number, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Verizon Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Wait for the automated voice to begin, then press zero through the requests (4) for account info. You will need to verify the account info once you have a representative on the line.
Here is how our research team describes the way the Verizon Wireless phone system greets you: Starting with the area code, say or enter the Verizon phone number you are calling about. If you are not yet a member, press pound.
Below are some clips we've found from Verizon Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our part partners may record or monitor this call for quality, systems training, and personalization.
Starting with the area code, please say or enter the Verizon Wireless number you're calling If you're not yet a customer, press pound."
Excerpt from a call with Verizon Wireless
Wednesday, June 26, 2024 3:56 PM

They may ask your reason for calling (instead of a menu)

"If you're
One moment, please.
See you also have a Verizon landline account. Is that what you're calling about?"
Excerpt from a call with Verizon Wireless
Saturday, April 6, 2024 3:43 PM

They may ask you to enter information with the dial pad

"If you're not yet One moment, please. Hi. Please do not hang up.
Your call has been redirected to Verizon Financial Services where a minimum payment is required in order to continue service.
Using your keypad, please enter your account PIN followed by the pound sign."
Excerpt from a call with Verizon Wireless
Saturday, June 1, 2024 7:41 PM

They may ask you to say or enter information

"If you're not yet a customer, press pound. Is that correct? We are open for urgent technical issues right now. Our offices will reopen Monday, May twenty seven.
At eight AM. You can stay on the line to receive a secure link for our Verizon assistant or for other automated options.
Please say or enter your account PIN."
Excerpt from a call with Verizon Wireless
Monday, May 27, 2024 12:08 AM

What are the hours and when should I call?

Verizon Wireless operates the call center for this 800-922-0204 phone number Mon-Fri 8am-7pm, Sat-Sun 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,810 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Wireless is Sunday. The most busy day to call is Wednesday, which averages 242% more phone calls by comparison. Again, this is based on a sample of 1,810 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday, which is 508% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Verizon Wireless

In summation, the best day to call Verizon Wireless is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Verizon Wireless staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this Verizon Wireless Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 10, 2023

This number is only useful if you happen to be a Verizon customer, as it's the direct line to the Verizon assistant. When you call, If you are a Verizon customer, you're immediately greeted by the assistant and told that your number has been validated by the fact that you've called from a Verizon number. The system explains that should you need to further validate your number, you'll be asked to do so later in the call.

I initially asked the system if I could check my account balance, and the system confirmed that my last bill had been paid on time. I then asked when my next bill was due, and it provided the applicable due date and confirmed that it would be the same date each month.

I followed by asking how long my contract was for, and the system told me that it could send me a link with a copy of my two most recent bills to the number I was calling from. If I wanted, I could also request a paper copy of either of my two most recent bills, which would likely take up to 10 days to receive by mail. I declined to do that and asked if I could check whether I was eligible to upgrade to a new phone.

The system told me it could not verify my eligibility because I was not listed as the account owner. I could ask to be added as the account owner, or I could go back to a previous menu or the main menu. I asked to go to the main menu; however, the system hung up on me upon making that request.

Overall, I thought there were some good things and some bad things with this call. On the plus side, I had no problem getting answers to simple questions about my account, and the system was able to verify who I was rather easily. On the other, the system can't give you much information beyond the basics unless you're considered the account owner, and if you aren't yet a customer, it doesn't offer any help. It's also not very helpful to have the system hang up when you try to go back to the main menu, even if there is no wait to talk to the system.

I'd only recommend calling this number if you happen to already be a Verizon customer, as it can't help anyone who isn't. Even then, I'd only call for the most basic information, as it's not an extensive system and doesn't provide any kind of menu to help you get new information.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Verizon Wireless

If you have time to do a bit of reading before you call Verizon Wireless, we recommend you read over some of our problem-specific articles.

Is Verizon Wireless the Cheapest Cellphone Service?

If you are comparison shopping for a new cellphone service, you may be wondering if Verizon is the cheapest. Its limited data plans are cheaper than those of a few of its competitors but more expensive than others. Its unlimited data plans are more expensive than those of all of its competitors.

Is autopay available for Verizon Wireless Financial?

Yes, autopay is available for Verizon Wireless Financial. Autopay is a convenient and hassle-free way to ensure that your bills are paid on time. With autopay, you can set up automatic payments using a debit card, credit card, or checking account. This ensures that your payments are always made on their due dates, providing you with peace of mind and saving you the effort of manually making payments each month. Autopay is a convenient option for managing your Verizon Wireless Financial account, as it eliminates the risk of late payments and potential service interruptions. You can easily set up autopay online through your Verizon Wireless account or by contacting customer service.

How Do I Recover My Verizon Wireless Account?

Account recovery includes regaining control of your account. which you can easily do with these helpful tips.

Top Verizon Wireless customer service problems

Click the link above to get answers to just about any Verizon Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Verizon Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about final bill: "I need to know how much is the final bill to get my service restored."
- From a call lasting 11m 17s , Jul 12, 2024 9:05 PM
Spam calls on secondary number: "My secondary phone number is getting a lot of spam and calls, and I keep, blocked and reporting that, but they keep hitting me with new numbers."
- From a call lasting 5m 4s , Jul 12, 2024 8:38 PM
Inquiry about phone unlock: "I just got this Verizon phone with the Verizon policy lock, so I want to be sure if the phone is going to unlock in sixty days or not."
- From a call lasting 3m 38s , Jul 12, 2024 7:22 PM

More Verizon Wireless Customer Service Contacts

There are of course other ways to contact Verizon Wireless customer service besides the phone. Below we list the best ones, by medium.

Verizon Wireless Customer Service Live Chat - Customer Service
Select your service, choose your question, then chat.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Verizon Wireless provides this option.

Verizon Wireless Customer Service on X (formerly Twitter)

@VZWSupport - Customer Service
Verizon Wireless main Twitter page, providing Customer Service as well as Verizon News, Job posting's, and Promos
Verizon Wireless, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Verizon Wireless Customer Service on Facebook / Messenger

Some customer service teams, like that of Verizon Wireless, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Verizon Wireless Customer Help Desk / Web Support - Customer Service
Customer service contact page - Purchasing
Link for online sales and signing up for new services
As a last, sometimes only, resort- Verizon Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Verizon Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Wireless agent. This phone number is Verizon Wireless's best phone number because 179,604 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-0204 include Cancel or Change Account, Device Support, Account Access, Lost or Broken Phone, Dispute a Charge and other customer service issues. The Verizon Wireless call center that you call into has employees from New York, New Jersey, Georgia, India and is open Mon-Fri 8am-7pm, Sat-Sun 8am-5pm ET according to customers. In total, Verizon Wireless has 7 phone numbers. It's not always clear what is the best way to talk to Verizon Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Verizon Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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