Metro PCS Customer FAQ

If the Metro app is not allowing you to pay your phone bill, you can try other payment methods such as visiting a Metro PCS store, calling customer service, or using the website to make your payment. Sometimes, the app may experience temporary issues, so trying again later might also help.

To retrieve your phone number, you can check the settings on your device. On most smartphones, go to the "Settings" app, tap "About Phone" or "About Device," and your phone number should be listed there. Alternatively, you can also view your number on your original packaging or paperwork from when you purchased your device. If you've made a call recently, your number may display on the recipient's caller ID.

To cancel your Metro PCS phone and account, you should stop making payments for your service. Your account will be automatically suspended after non-payment, and eventually, it will be canceled. Note that you won't receive a refund for any unused service.

To transfer your Metro service to a new phone, you will first need to purchase and/or have a MetroPCS compatible phone ready. If the phone isn't already activated, you will need to do so. Next, you need to visit the official Metro by T-Mobile website. Log in to your account and choose the 'Upgrade Device' option. Follow the prompts to link your new device to your existing account. Make sure to have all of your account information, as well as details about your new phone, ready. Remember to back up any important data before you begin the process, as this might not move over in the switch.

We're sorry to hear that you haven't yet received your expected refund. However, we're unable to directly access or resolve your account details over this platform. There is a link to the most up-to-date contact information for Metro PCS on this page. They will be more than capable of addressing your concern and assisting you with resolving the issue regarding your refund. We recommend providing them with all relevant information for the quickest resolution.