How Do I Fix a Broken Metro PCS Phone If I Have Insurance?
It is easy to fix a broken Metro PCS phone with insurance. It is important to understand Metro PCS is now called Metro By T-Mobile. Once customers confirm their account carries the Handset Protection Plan, a claim can be filed through a third-party administrator called Assurant and the broken or disabled Metro PCS phone will be repaired or replaced in accordance with the insurance policy.
It is easy to fix a broken Metro PCS phone with insurance. It is very important to first establish that Metro PCS recently merged with T-Mobile. The service once known as Metro PCS is now called Metro By T-Mobile. Customers who signed up for wireless plans when the company was known as Metro PCS can verify this information by referring to a billing statement.
Back to the broken or disabled Metro PCS/Metro By T-Mobile phone. The first step is verifying whether the mobile account currently carries Premium Handset Protection insurance. It is important to note that customers must sign up for this insurance plan within seven days of activating their device. Users cannot enroll in the Premium Handset Protection plan retroactively.
If there is any question whether a customer is enrolled in the protection plan, this information can be confirmed by contacting the Metro By T-Mobile customer service number found on the following GetHuman page: https://gethuman.com/phone-number/Metro-PCS. Those who want to avoid the wait time can also consult a billing statement.
Metro By T-Mobile uses a company called Assurant to manage the claims process. Use the following link to find the correct portal: https://fastclaim.com/metro?lang=en-us. The homepage has an overview of the Handset Protection Plan where users can view the deductible schedule for their device. In addition, there is a link to a page outlining what is and is not covered under the insurance plan.
In the top right corner of the screen, there is a field for starting the claims process. Simply enter the phone number associated with the damaged Metro PCS phone and it will provide users with a claim form. Enter the incident details and have any supporting documentation, such as a police report in the event of a stolen device, at the ready. Once the details are populated, submit the claim to Assurant. The claim will be reviewed promptly and ruled upon in conjunction with the Handset Protection Plan.
Upon approval, Metro By T-Mobile will ship a replacement device. If the claim is approved Monday-Friday before 8:30 PM Eastern Standard Time, customers will receive a replacement phone the next day. Claims approved on Saturday or Sunday will arrive the following Tuesday. It is very important to note that users must send the broken phone back to Metro By T-Mobile to avoid a penalty. If a repair is warranted, customers will receive an email with directions as to how to return the broken Metro PCS phone to be fixed.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Metro PCS Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix a Broken Metro PCS Phone If I Have Insurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Metro PCS
Speak to An Expert Now
Paying Too Much for Internet?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies