The question we are asked most often is about how to talk to Facebook customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I want to login my Facebook account on my new phone but am not able to login because notification was sent to my old phone for approval I don't have access to the old phone.
To access your Facebook account without your old phone, you can try logging in on your new phone and selecting the option for "Forgot password?" during the login process. This will allow you to reset your password and potentially regain access by sending a code to your email or other recovery options on your account. If you had previously set up trusted contacts, you might be able to reach out to them for help. Follow the prompts provided to verify your identity and regain access to your account.
Asked Jan 7, 2026 3:12 AM
My Facebook feed and stories have not been loading for 15 days.
I tried reinstalling the app, different networks, and browsers.
Please review my account and resolve the issue.
email: Imdadul754211@gmail.com
We understand that it can be frustrating when your Facebook feed and stories are not loading. There could be various reasons for this issue, such as connectivity problems, app glitches, or account-related restrictions. Unfortunately, we cannot review individual accounts or resolve specific issues directly. We recommend ensuring that your app is updated, clearing the app cache, and checking for any known outages. If the problem persists, please check the most up-to-date contact information provided on this page.
Asked Jan 5, 2026 2:10 PM
My account was disabled even after I provided all the documents needed.
Please rectify it
We understand how frustrating it can be when an account is disabled. If you've already provided the necessary documents, the review process may take some time. Unfortunately, we cannot intervene directly or rectify issues, as account decisions are made by Facebook's review team based on their policies. You can check for any updates or further actions needed by reviewing the notifications in your account or the Help Center.
Asked Jan 4, 2026 2:11 PM
dear Facebook team my personal account disabled please open my Facebook account
There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that link to seek assistance with your disabled account.
Asked Jan 3, 2026 11:51 AM
How do I stop and also report an individual that is trying to scam me on Facebook and messenger
To stop and report someone attempting to scam you on Facebook or Messenger, click on their profile or message. Look for the three dots in the upper right corner and select "Report." Follow the prompts to report the person for scamming. You can also block the individual to prevent further contact. Stay cautious and avoid sharing personal information with strangers.
If a feature or function on Facebook is not working properly, users can report the issue directly through the platform. To do this,
When providing details, it is helpful to include a description of the issue, any error messages received, and the steps taken leading up to the problem. This information may assist the support team in diagnosing and resolving the issue more effectively. Users are also encouraged to check for updates to the app or browser, as sometimes problems may arise due to outdated software. For additional guidance, reviewing the current web page might provide more specific instructions or contact information....
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