Boost Mobile Customer FAQ

Boost Mobile provides three phone protection plans: Boost Shield, Boost Protect, and Boost Protect with AppleCare Services, covering accidental damage, water damage, and out-of-warranty issues. Customers can initiate claims through an online process or by calling customer service, ensuring that only the

Your Internet/data may be turning on and off due to several reasons, such as poor signal reception, network congestion, or issues with your device's settings. Make sure your device is in an area with good reception. Check for any software updates that might improve performance. You may also want to restart your device or reset network settings. If the problem persists, it could be a network issue in your area.

To move your information from your Boost Mobile phone to a new phone, you can use several methods like cloud syncing, transferring via Bluetooth, or using a SIM card. If you’re using cloud services, make sure to back up your contacts, messages, and photos to your account. For Bluetooth transfer, enable Bluetooth on both devices and follow the prompts to send files. If your contacts are saved on your SIM card, just insert the SIM card into your new phone to access them. Check your new device for specific instructions on importing data.

Boost Mobile provides nationwide coverage across the United States, primarily using the T-Mobile network. However, specific coverage may vary based on your location and the devices you use. It's recommended to check your area for the availability of services.

To report a lost SIM card and request a replacement, you can do so through your Boost Mobile account or by accessing the link provided on this page for the most up-to-date contact information. They will assist you in securing a replacement for your lost SIM card.