How Can I Track a Lost or Stolen Boost Mobile Phone?

In a nutshell: If you've lost your Boost Mobile phone or suspect it's stolen, act swiftly. Start by visiting the Boost Mobile website and navigate to the "Support" section. Use the search feature to find information on “Lost or Stolen Device.” Follow the prompts on that page for guidance.

Introduction

Losing your Boost Mobile phone or discovering it's been stolen can feel frustrating. Act quickly to track it or contact the company, if necessary. Read the information below to determine what steps you should take.

Go to the Boost Mobile Website

Visit the Boost Mobile website.

How Can I Track a Lost or Stolen Boost Mobile Phone? (Step 1)

Search for the Boost Mobile Menu

Find the Boost Mobile menu on the homepage. You'll see it in the upper-right corner of the website. It's represented by three stacked lines to the right of the shopping cart icon.

Open the Boost Mobile Menu

Click on the horizontal lines to expand the Boost Mobile menu.

How Can I Track a Lost or Stolen Boost Mobile Phone? (Step 3)

Locate the "Support" Link on the Boost Mobile Menu

Find the "Support" link. It's toward the bottom of the menu below "Activate" and above "EN."

Go to the "Boost Mobile Support" Page

Click on the "Support" link. This will take you to the "Boost Mobile Support" page.

How Can I Track a Lost or Stolen Boost Mobile Phone? (Step 5)

Locate the Boost Mobile Search Icon

Find the Boost Mobile search feature. It's represented by a small magnifying glass icon. You'll spot it at the top-right of the "Boost Mobile Support" page.

Open the Search Feature

Click on the magnifying glass icon. This will cause the search feature and your phone's keyboard to pop up.

How Can I Track a Lost or Stolen Boost Mobile Phone? (Step 7)

Type Your Search Phrase

Type "Lost or Stolen" in the search bar, but don't press the return button on your phone's keyboard.

How Can I Track a Lost or Stolen Boost Mobile Phone? (Step 8)

Locate the Relevant Search Result

The first option that appears after you type "lost or stolen" should say "Lost or Stolen Device." Click on it when you see it. This will take you to the "Lost or Stolen Device" page.

How Can I Track a Lost or Stolen Boost Mobile Phone? (Step 9)

Read the Page

Read the information on the "Lost or Stolen Device" page. If you still need assistance, please proceed to the next step.

Contact Boost Mobile Customer Support

It's a good idea to reach out to Boost Mobile customer support if you discover your phone was lost or stolen. They can assist you with the process, including telling you what you need to do next and noting your account with the appropriate information.

There are a few ways to prepare for your phone call to Boost Mobile. Start by borrowing a cell phone. This allows you to easily call the company directly. When you call, you should put the cell phone on speaker, making it simple to converse with the representative. Take notes during the conversation, including the representative's name. It's also important to jot down the result of your phone call, such as what the representative tells you, and what actions you should take to track your phone.

Conclusion

It's important to act quickly when your Boost Mobile phone gets stolen or lost, especially if you weren't able to track your phone. A Boost Mobile representative can recommend what you should do next to rectify the situation.

Why does GetHuman Write How-to Guides for Boost Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Boost Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Track a Lost or Stolen Boost Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.