A:Press 1, then 2, then 2.Our free phone can also navigate phone menus to get a live human at VIZIO for you.
Q:
Does VIZIO offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 18 seconds.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-11pm, Sat-Sun 8am-9pm CST · Direct to a human · For technical support, warranty info, or status updates, press 1. To dial your party directly, press 9. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for VIZIO below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this VIZIO phone number to document the phone system.
Here is how our research team describes the way the VIZIO phone system greets you: For technical support, warranty info, or status updates, press 1. To dial your party directly, press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 2, then 2
Below are some clips we've found from VIZIO's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting VIZIO. Please listen as our menu options have changed.
For technical support, warranty information, and status updates, press one.
To dial your party direct calls may be monitored or recorded.
Please hold while we connect you with the next available representative.
Thank you so much for calling Visio.
This is Isaac speaking. May I please get your first and last name?
Alright. Thank you for that information.
And now could you please provide me your email?"
Excerpt from a call with VIZIO
Thursday, January 11, 2024 6:30 PM
The first phone menu
"Thank you for contacting VIZIO.
Please listen as our menu options have changed.
For technical support, warranty information, and status updates, press one.
To dial your party directly, press nine.
To repeat these options, press the star key."
Excerpt from a call with VIZIO
Thursday, October 17, 2024 8:32 PM
What are the hours and when should I call?
VIZIO operates the call center for this 888-849-4623 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,814 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the VIZIO call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VIZIO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VIZIO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call VIZIO is Sunday.The most busy day to call is Thursday, which averages 56% more phone calls by comparison.Again, this is based on a sample of 1,814 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday, which is 140% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call VIZIO is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that VIZIO staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
My experience with VIZIO is perhaps the best experience that I have ever had with any customer service department. It is at the very least, the best experience I have ever had with an electronics company. It's all too common with customer service lines for it to take hours to reach someone. Even with the creation of digital support, it still seems to take forever to talk to a live person. Some companies outright make you utilize digital support and take away live support. This was not the case with VIZIO.
This company makes a lot of electronics, which means that they probably receive a high number of phone calls. They are most well-known for their televisions and sound bars, but they also take part in viewer data compilation and advertising. Most of their phone calls are probably of technical notice, but there are probably other phone calls too.
I called VIZIO because I needed help with the integrated Roku features. I was having a hard time getting my remote to work correctly within some of the apps and wasn't sure where the problem was coming from. My television was only a month old, so for the price I paid, I expected it to work perfectly.
When I called this number, I was greeted by an automated voice message that stated, "Welcome to VIZIO." Then the directory started, but it was super simple. Instead of being an extremely long directory that wasted my time, it gave me two options. It stated, "For technical support, warranty information, and status updates, press 1. To dial your party directly, press 9." I clearly had no idea what my party would be, so I simply chose one so that I could get technical help.
I was ready for another directory that was going to give me a list of options, but instead, the automated voice message stated, "Calls may be monitored or recorded. Please hold while we connect you with the next available representative." It took me less than a minute to get to this point, and then to my delight, I did not even have to wait long on hold.
In about two seconds more, I was immediately connected to a representative named Ashley in South Dakota. Ashley listened to me while I explained what was wrong, and then she offered me a few troubleshooting tricks that helped me get the remote correctly connected to the television again. Resetting the pairing was all it took to get back on track.
Based on this experience, I would feel comfortable recommending VIZIO's customer service line. It actually connects you with live support, and it does so promptly and without forcing you to navigate convoluted directories. If my experience with Ashley is any guide, that support is friendly and genuinely helpful.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call VIZIO
If you have time to do a bit of reading before you call VIZIO, we recommend you read over some of our problem-specific articles.
The warranty period for VIZIO products varies depending on the type of product purchased. Generally, VIZIO offers a one-year limited warranty for their products, including televisions, soundbars, and accessories. This limited warranty covers defects in materials and workmanship, allowing customers to get their products repaired or replaced free of charge within the warranty period. However, certain VIZIO products may come with an extended warranty, such as their P-Series Quantum X and OLED TVs, which offer a three-year warranty. To ensure accurate warranty information for a specific product, customers are advised to refer to the product's documentation or contact VIZIO's customer support.
Yes, VIZIO offers a convenient mobile app to control your VIZIO TV. With the VIZIO SmartCast Mobile app, you can easily navigate and control your TV right from your smartphone or tablet. This app allows you to power on/off your TV, adjust volume, change channels, and launch your favorite apps directly from your mobile device. Additionally, you can use the app to browse and stream a wide range of content directly to your TV. Whether it's movies, TV shows, or music, the VIZIO SmartCast Mobile app provides you with an intuitive and user-friendly interface to enhance your TV viewing experience. Simply download the app from your device's app store and enjoy effortless control over your VIZIO TV.
VIZIO soundbars offer a range of audio options to enhance your entertainment experience. With our soundbars, you can enjoy powerful and immersive sound in various ways. Most VIZIO soundbars come equipped with built-in Bluetooth, allowing you to wirelessly stream your favorite music from any compatible device. Additionally, our soundbars often feature multiple audio inputs, such as HDMI, optical, and analog connections, providing versatile connectivity options to suit your particular setup. Many models also support Dolby Atmos and DTS Virtual:X technologies, ensuring a truly cinematic audio experience. In addition, certain VIZIO soundbars may include additional features like built-in subwoofers or support for voice assistants, adding even more depth and convenience to your audio setup.
Click the link above to get answers to just about any VIZIO customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to VIZIO, and their purpose. Are any of these similar to the reason you are trying to call?
Defective TV return request: "I need you guys to send me a box so I can send it back to Walmart because it's a defect."
- From a call lasting 16m 35s , Dec 18, 2024 10:36 PM
Sound improvement inquiries: "We’re wondering if there’s some way we can improve the sound on it?"
- From a call lasting 7m 59s , Dec 17, 2024 7:52 PM
Question about soundbar: "I got a soundbar, but I need to ask a question about it."
- From a call lasting 5m 21s , Dec 13, 2024 2:37 PM
Information about why customers call VIZIO is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, VIZIO provides this option.
Use the link to connect with customer service through Twitter
VIZIO, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- VIZIO customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is VIZIO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VIZIO agent. This phone number is VIZIO's best phone number because 19,386 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-849-4623 include Device Support, Return a Product, Account Access, Refund a Charge, Warranty Claim and other customer service issues. The VIZIO call center that you call into has employees from South Dakota, California and is open 24 hours, 7 days according to customers. In total, VIZIO has 2 phone numbers. It's not always clear what is the best way to talk to VIZIO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for VIZIO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VIZIO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
