VIZIO Technical Support

Phone Number & Getting a Rep

VIZIO Technical Support number

844-254-8087
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this VIZIO number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-11pm, Sat-Sun 8am-9pm CST. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to VIZIO Technical Support?

A:The average hold time is 7 minutes. The longest hold times are on Friday, and the shortest are on Monday.

All VIZIO customer service contact information

This is the #2 most popular VIZIO phone number out of 2. Click above to go back to the main customer service number and other contact information, including VIZIO email addresses, twitter handles, and live chat options.

More VIZIO Customer Phone Numbers

Customer Service

888-849-4623
Main phone number · Toll-free · 24 hours, 7 days · Press 1, then 2, then 2 · For technical support, warranty info, or status updates, press 1. To dial your party directly, press 9.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this VIZIO phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the VIZIO phone system greets you: For technical support, warranty info, or status updates, press 1. To dial your party directly, press 9.

What are the hours and when should I call?

VIZIO operates the call center for this 844-254-8087 phone number Mon-Fri 8am-11pm, Sat-Sun 8am-9pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 3,231 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VIZIO phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VIZIO staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call VIZIO is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 3,231 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call VIZIO is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that VIZIO staffs the call center well on Wednesday.

Calling this VIZIO Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 16, 2023

Calling Vizio's customer support number leads to a dead end if you don't have a Vizio product. To get any kind of customer support, you have to enter the serial number of your product off the Vizio TV, which you can access from the Vizio remote. As I don't have a Vizio TV, I was unable to continue past this step.

When I dialed, I found the menu clunky and awkward, as I was given a choice of either trying to get technical support or dialing by directory. I don't think a lot of customers have a specific person in mind when trying to get support, so this choice seemed rather unnecessary. When I opted for technical support, I found it even more unnecessary, as the system did not ask for any questions about what kind of product I was calling about. 

Instead, I was immediately connected with a customer support representative, who asked for my name, a contact number in case we got disconnected and an e-mail where she could send me a case study number. At that point, she asked me for the serial number on my television and told me how to find it. Knowing that I didn't have a Vizio TV and couldn't execute this instruction, I ended the call there.

A few minutes later, I received a call back from a 925 area code. I confirmed that the number was a genuine Vizio number but did not answer. I then received a voicemail from the representative I had spoken with, saying she was from Vizio and was trying to reconnect with me after our call had been dropped.

Overall, I thought my limited exposure to Vizio's customer service was positive. The automated system needs some work, as it offers an unnecessary choice and doesn't really allow the customer to get segmented help. Given how quickly I was connected with a representative, however, it seems like Vizio doesn't really need to offer different forms of help to its customers.

I was impressed with their willingness to call back after the call was disconnected, and more impressed that she followed up and left a voicemail. It shows that she genuinely did care about providing the best possible service she could, and just because I couldn't provide the requested information was no reason to stop trying to help.

It's difficult for me to give an entirely accurate picture of Vizio's customer service number because of hitting a dead end, but the commitment to calling customers back in the event of a disconnection was a major positive. If I needed assistance, I would use this number for help.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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