Toll-free · 24 hours, 7 days · Dell Home and Office · What can I help you with today? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 9am-6pm CST · Credit Support (option 1) · What can I help you with today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Dell below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Dell phone number to document the phone system.
Here is how our research team describes the way the Dell phone system greets you: If you know the 7-digit extension, say or enter it now. Otherwise, what can I help you with?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then 0 then 6 then 2 then 0#
Below are some clips we've found from Dell's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Or just choose from one of these options. Recent orders, make a purchase, billing issue, or technical support.
I didn't quite get that. In a few words, please tell me what you're calling about, or just choose from one of these options."
Excerpt from a call with Dell
Wednesday, June 19, 2024 1:18 AM
They may ask you to say or enter information
"Thanks for choosing Gal. Your call may be recorded for quality assurance and training purposes.
If you know the seven digit extension, say or enter it now."
Excerpt from a call with Dell
Tuesday, November 12, 2024 6:34 AM
What are the hours and when should I call?
Dell operates the call center for this 800-847-4096 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 346 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Dell call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dell is Saturday.The most busy day to call is Thursday, which averages 215% more phone calls by comparison.Again, this is based on a sample of 346 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
Calling Dell was a surprisingly easy process, even though I was prepared to be on the line for a while. I was able to get through the menu fairly swiftly due to their automated voice assistant and was waiting in a hold line queue in less than a minute and a half. I have never been able to get to customer support that quickly for any major company outside of Apple.
I don't have a Dell product yet, but given how easy that customer support call was, I might be more inclined to consider it. I needed to talk to someone about a Dell tablet that I was thinking about buying. I wanted to know a little more about its specs, and I had a few compatibility issues because I wanted to make sure that it will integrate properly with my phone and my laptop. While they would all be PC products, I don't want to end up with issues transferring pictures, files, etc., down the line.
When I first called, the voice said, "Thanks for choosing Dell. Your call may be recorded for training purposes. If you know the seven-digit extension you are calling, you may say or enter it now. How may I help you?"
It took me a second to realize I was supposed to just answer the virtual assistant back, but then I said, "Talk about Dell tablets." Apparently, that was enough for her because she responded, "Okay, a tablet. Which do you need help with, tech support, a recent order or making a purchase?" I answered her, "making a purchase," and then she followed up with one more question for me. This time, she said, "Will this product primarily be for personal use or business use?" I responded that it was for personal use, and then she asked me to hold while she transferred me.
From here, I was put into the queue, and the hold music started to play. In between the hold music, I was reminded that Dell also offers support online, but I hung on the line because the whole point was I wanted to talk to someone. It did take roughly 10 minutes from this point, but I called later in the evening, and I think that helped with the hold time. When the agent did pick up, she was very friendly and able to answer all of my questions, so it was worth my time in the end.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Dell
If you have time to do a bit of reading before you call Dell, we recommend you read over some of our problem-specific articles.
Dell has a comprehensive recycling policy aimed at reducing electronic waste and promoting responsible disposal practices. They offer various recycling options to customers for Dell-branded products, irrespective of the purchase date. Dell operates a free take-back program, allowing customers to return old equipment for recycling when purchasing new Dell products. They also provide recycling collection events and partner with authorized recyclers to ensure proper disposal. Dell ensures the environmentally safe handling of electronic waste, including refurbishment, component recycling, and proper disposal of hazardous materials. The company is committed to meeting zero-waste goals and collaborations with industry organizations to develop sustainable recycling practices. Customers can access detailed information on Dell's recycling program through their website, promoting eco-consciousness and helping contribute to a greener future.
Dell's return policy allows customers to return most products purchased from Dell within 30 days of the invoice date for a full refund or exchange. The returned product must be in its original condition and packaging, with all accessories, manuals, and software included. Exceptions to the policy include software, digital downloads, gift cards, and certain consumable items like batteries or ink cartridges. Returns can be initiated online through Dell's website or by contacting their customer service. Dell may charge a restocking fee for certain products, which will be deducted from the refund amount. Additionally, some promotions or customized products may have specific return guidelines. It is recommended to review Dell's complete return policy on their website or consult with customer service for any further inquiries.
Dell's return policy ensures customer satisfaction and hassle-free returns. Customers can return products within 30 days from the date of purchase. To be eligible for a return, the product must be in its original condition and packaging, accompanied by the original receipt or proof of purchase. Dell offers free return shipping, so customers are not burdened with additional costs. Refunds are typically processed within 10-14 business days once the return is received and inspected. However, if the product is damaged or shows signs of misuse, Dell reserves the right to withhold the refund or charge a restocking fee. Customers can initiate returns by contacting Dell's customer support or using the online returns process. For further details, customers can refer to Dell's official return policy on their website.
Click the link above to get answers to just about any Dell customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dell, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about computer purchase: "I wanted to talk to a salesman concerning a possibility of buying a computer."
- From a call lasting 13m 19s , Nov 12, 2024 7:01 PM
Information about why customers call Dell is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dell provides this option.
As a last, sometimes only, resort- Dell customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Dell's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dell agent. This phone number is Dell's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-847-4096 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Dell first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Dell has 4 phone numbers. It's not always clear what is the best way to talk to Dell representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dell. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dell. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
