Dell Consumer Customer Service

Phone Number & Getting a Rep

Dell Consumer Customer Service number

800-624-9897
Toll-free·Calls Consumer Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Dell number?

A:Keep pressing 0.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Dell Consumer Customer Service?

A:The average hold time is 35 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Dell customer service contact information

This is the #2 most popular Dell phone number out of 4. Click above to go back to the main customer service number and other contact information, including Dell email addresses, twitter handles, and live chat options.

More Dell Customer Phone Numbers

Customer Service

800-847-4096
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then 0 then 6 then 2 then 0# · If you know the 7-digit extension, say or enter it now. Otherwise, what can I help you with?

Home & Office Customer Service

800-999-3355
Toll-free · 24 hours, 7 days · Dell Home and Office · What can I help you with today?

Credit Customer Service

877-819-3355
Toll-free · Mon-Fri 9am-6pm CST · Credit Support (option 1) · What can I help you with today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Dell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0.

What are the hours and when should I call?

Dell operates the call center for this 800-624-9897 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dell is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 414 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Dell is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dell staffs the call center well on Tuesday.

Calling this Dell Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 31, 2023

People might call Dell’s 800-624-9897 customer service number to ask where to purchase Dell computers or get solutions to problems they may be experiencing with a Dell product. I called this number to find out where I can buy a Dell computer in my area.

Upon answering my call, the automated voice thanked me for calling and said Dell may record the call for quality assurance or training. The call then instructed me to press “9” for Spanish. The voice asked, “What can I help you with today?”

When I said I was interested in buying a computer in my area, the system confirmed that I wanted to buy a computer. It asked if the device was for business or personal use. When I said personal use, it asked if I was interested in Alien Ware or other gaming computers, and my answer was, “I don’t know.” The voice told me to hold on while it transferred me. Suddenly, there was silence, and a few seconds later, I heard a dial tone as if the call disconnected.

I called the number again and heard the same greeting and introduction as the first call. However, after I stated the reason for my call, the system transferred me to a customer service associate who asked for my name and phone number in case we disconnected. The individual wanted to know how they could help me, and I told them I was looking for a retailer selling Dell computers in my area.

The representative suggested that I could purchase a computer over the phone. I disagreed with that option because I prefer making that type of purchase in person. However, it was a nice gesture, and I assume they would have directed me to a website and helped me select and pay for the computer while on the call.

Next, I shared my location so they could find a retailer in my area. The representative offered three retailers that offer Dell computers within 20 minutes of my home. They were “big box” stores that sell general merchandise, office supplies or electronics.

Overall, interacting with the Dell customer service line was a positive experience. Although I had to deal with an automated system, there was no endless menu of numbers to press to get assistance. Getting disconnected during the first call was frustrating because when I called back, I had to listen to the automated voice do its thing again before being transferred to a customer service associate. However, I found the individual who helped me on the second call pleasant and professional.

The associate asked me if there would be anything else before leaving the call and requested that I answer a quick survey. I took the survey, and my only complaint was how the system disconnected when it was to transfer me to a customer service associate.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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