Dell Home & Office Customer Service

Phone Number & Getting a Rep

Dell Home & Office Customer Service number

800-999-3355
Toll-free·Calls Home & Office Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Dell number?

A:Dell Home and Office
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Dell Home & Office Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Dell customer service contact information

This is the #3 most popular Dell phone number out of 4. Click above to go back to the main customer service number and other contact information, including Dell email addresses, twitter handles, and live chat options.

More Dell Customer Phone Numbers

Customer Service

800-847-4096
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then 0 then 6 then 2 then 0# · If you know the 7-digit extension, say or enter it now. Otherwise, what can I help you with?

Consumer Customer Service

800-624-9897
Toll-free · 24 hours, 7 days · Keep pressing 0. ·

Credit Customer Service

877-819-3355
Toll-free · Mon-Fri 9am-6pm CST · Credit Support (option 1) · What can I help you with today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Dell phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dell Home and Office
Here is how our research team describes the way the Dell phone system greets you: What can I help you with today?

What are the hours and when should I call?

Dell operates the call center for this 800-999-3355 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 414 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dell is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 414 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Dell is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dell staffs the call center well on Tuesday.

Why call this Dell number?

Below is a sample of recent calls to Dell, and their purpose. Are any of these similar to the reason you are trying to call?
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- From a call lasting 7s , Sep 12, 2024 10:03 AM

Calling this Dell Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 31, 2023

Calling Dell was a pretty streamlined process, even without an access code. I don't typically buy Dell products, but my parents have an old Dell laptop that is somehow still trucking along that I needed to talk to someone about. The charger has seen better days and I'm not even sure they make a charger for it anymore, so I figured that calling Dell for customer support would be the quickest way to get to the bottom of the problem. I use mostly Apple products, so I really don't have any experience with this type of computer, but the support was good nonetheless.

When I called, an automated virtual assistant stated, "Thanks for calling, Dell," and then warned me my call may be recorded before asking, 'What can I help you with today?" I told her that I needed technical support. She then responded, "Okay, technical support. I can help with that. I need a code from the sticker on the bottom of your device. If you see a 10 to 11 number code, say express service code, or if you see a code with a 5 to 6 number code, then say Dell service tag."

I looked on the bottom of the Dell laptop, but either it had fallen off or the computer is so old that it was made before these service codes were placed on computers. However, I thought this was a pretty nifty way to offer customized customer service. It makes me wonder if other electronic companies have this same type of sticker system. Apple obviously uses log-in confirmation, but I wonder what others do.

I told the voice agent that there was no sticker, and she said that's okay but she would need some information. She then asked if the product I was calling about was primarily for business or personal use, and I said personal use. Next, she said, "Okay, please tell me which one you have, desktop, smartphone, laptop, or tablet." I answered that it was a laptop, and the next instruction was, "Okay, a laptop, and what model is it?"

I didn't know the exact model but told her it was an Inspiron computer which seemed to be enough information because then she told me that she would transfer me to technical support. I was caught off-guard when the wait message stated they were currently experiencing heavy wait time, but then they said my wait time was five minutes, which is nothing for technical support. 

It did take about five minutes, but then I was connected to an agent who had a slight accent but was able to help me figure out how to buy a new charger for my parents.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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