A:Enter phone # or press 1, then 3, then 7, then 0, then 4, then 2, then 1 OR Press 0# each time it asks for your phone number.Our free phone can also navigate phone menus to get a live human at AT&T for you.
Q:
Does AT&T offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm EST.The least busy day is Thursday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 5 seconds.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-7pm EST, Sat 8am-5pm EST · Press 0 then 8 then 4 then 2 then 1 · If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-6pm EST · Press 0 at each prompt, ignoring messages. For AT&T Local Repair Service. · If you are calling regarding your wireless or cell phone services, Press 1. For all other callers, press 2 · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-6pm EST · Keep pressing 0. Connects to land line repair. · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Call to start new service, or add to an existing line. · If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
Toll-free · Mon-Fri 8am-6pm EST · This number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs. · Please state what you are calling about. · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AT&T below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AT&T phone number to document the phone system.
Here is how our research team describes the way the AT&T phone system greets you: Please say what you are calling about.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Enter phone # or press 1, then 3, then 7, then 0, then 4, then 2, then 1 OR Press 0# each time it asks for your phone number
Below are some clips we've found from AT&T's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Just so you know, calls are recorded for quality and sales purposes.
Please say what you are calling about."
Excerpt from a call with AT&T
Wednesday, June 5, 2024 2:11 PM
What are the hours and when should I call?
AT&T operates the call center for this 800-331-0500 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,424 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AT&T call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AT&T is Thursday.The most busy day to call is Monday, which averages 42% more phone calls by comparison.Again, this is based on a sample of 1,424 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday, which is 1062% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call AT&T is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AT&T staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling AT&T for help with my account wasn't the worst experience, but it also wasn't the smoothest. The automated agent kept misunderstanding me or ignoring my requests, which made it a bit hard to get through the system to talk to someone. I wanted help figuring out why my bill was a bit higher this month than it had been previously, but I spent quite a bit of time arguing with the computer before I was able to actually talk to someone. Despite these problems, I still got to an agent in under 5 minutes, so I can't complain too much.
I'm sure people call AT&T on a regular basis for a variety of issues that range from issues with their billing to problems with their service or possibly the U-Verse products. AT&T also has its own cable and landline service, so there's a high potential for things to go wrong. Additionally, there are outages from time to time, and this probably creates problems that result in high call numbers. Therefore, even if it did take 5 minutes to get to an agent, that isn't entirely horrible.
When I first called, I heard the familiar jingle, was warned that my call would be monitored, and then a robotic voice assistant told me, "If you're calling regarding your AT&T wireless or cell phone service, press 1. All other callers, press 2. I pressed 1 but it repeated the question again because it wouldn't recognize my input. I then pressed 1 again but had no luck. There was a little background noise where I was, but not enough to explain how it wasn't picking up my response.There was a pause after three missed tries, and it said, "Thank you, please wait while we process your request. What's the issue you are calling about?"
At this point, I kept it simple and said, "Talk to customer service." It asked me to expand, stating, "So, I can help you get to the right agent, what’s the phone number on the account." After I gave my phone number, it again attempted to talk to me, saying, "Now, before I connect you to agent, can you give me more details about how I can help with your account?" I said, "Talk to an agent," and it once again said, "Please wait, 1 minute while I handle your request." It was like we were going in circles.
Finally, it asked for my passcode, which I had to repeat twice for it to hear correctly. Then, it said, "Okay, thanks. One minute while I get an agent to help you." Instantly, Mark picked up and he was very helpful. He spoke slowly and was easy to understand and extremely nice. The great service made it worth the hassle with the call system.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call AT&T
If you have time to do a bit of reading before you call AT&T, we recommend you read over some of our problem-specific articles.
AT&T customers can easily track and manage their accounts online via the app, through the website, or by simply calling AT&T customer service. However, in order to view your account online, you must register and create a user ID and password. You can add all your AT&T accounts after you create a user ID and password. Registering your AT&T account makes it easy to view and manage a single account are all of them easily.
Don't worry if you are having trouble with your locked SIM card. There are several ways to get the code and unlock your SIM card. The first way to get a PUK code for an AT&T SIM card is to contact AT&T support directly. By calling or visiting one of their retail outlets, you will be able to talk with a customer service representative. Explain the problem, and they will provide a PUK code free of charge.
Accessing your AT&T Wireless account is easy. You only need your user ID and password. If you have any challenges, you may seek help from the support team.
Click the link above to get answers to just about any AT&T customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel line: "Cancel line."
- From a call lasting 6m 51s , Nov 20, 2024 10:27 PM
Activate device: "Help with cell service."
- From a call lasting 2m 19s , Nov 20, 2024 9:57 PM
Contact loyalty department: "I need to speak to the loyalty department."
- From a call lasting 56m 14s , Nov 20, 2024 8:08 PM
Paying bill: "I would like to pay my bill."
- From a call lasting 1m 26s , Nov 20, 2024 7:54 PM
Upgrade internet plan: "I wanna up my plan."
- From a call lasting 4m 15s , Nov 20, 2024 5:54 PM
Information about why customers call AT&T is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AT&T will reply our your email.
AT&T, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of AT&T, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- AT&T customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AT&T's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T agent. This phone number is AT&T's best phone number because 220,254 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0500 include Cancel Service, Service Outage, Device Support, Dispute a Charge, Change Service and other customer service issues. The AT&T call center that you call into has employees from California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas and is open Mon-Fri 8am-6pm ET according to customers. In total, AT&T has 13 phone numbers. It's not always clear what is the best way to talk to AT&T representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AT&T. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
