Updated

AT&T Customer Service

Phone Number & Contact Info

AT&T's Best Phone Number

800-288-2020
Toll-free·Calls Internet & TV support·Most popular AT&T number
Q:

How do I talk to a live human at AT&T?

A:Press 0 then 8 then 4 then 2 then 1
Q:

Does AT&T offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm EST, Sat 8am-5pm EST. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 24 seconds. The longest hold times are on Saturday, and the shortest are on Friday. How is this calculated?

AT&T Customer Phone Numbers

Wireless Support

800-331-0500
Toll-free · Mon-Fri 8am-6pm EST · Enter phone # or press 1, then 3, then 7, then 0, then 4, then 2, then 1 OR Press 0# each time it asks for your phone number · Please say what you are calling about.

New Customers

800-756-0134
Toll-free · 24 hours, 7 days · Press 1 to sign up for new service, then press 1 for home or press 2 for business ·

Government Solutions

800-288-2747
Toll-free · Mon-Fri 8am-6pm EST · Press 0 at each prompt, ignoring messages. For AT&T Local Repair Service. · If you are calling regarding your wireless or cell phone services, Press 1. For all other callers, press 2

Bell South Internet

800-436-8638
Toll-free · Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being ·

Corporate Offices

210-821-4105
Mon-Fri 8am-6pm EST · Option 7 is for corporate offices · Residential service: Press 1. Business services: Press 2. Wireless service: Press 3. DirecTV service: Press 4. AT&T human resources and personal issues: Press 5. Corporate matters or vendors: Press 6.

Business Services

800-286-8313
Toll-free · Mon-Fri 8am-6pm EST · Keep pressing 0. Connects to land line repair. ·

Adding New Service

800-222-0300
Toll-free · 24 hours, 7 days · Call to start new service, or add to an existing line. · If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2.

California Repair Center

866-346-1168
Toll-free · Mon-Fri 8am-6pm EST · Direct line to CA Repair Center ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

Repairs

800-246-8464
Toll-free · Mon-Fri 8am-6pm EST · This number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs. · Please state what you are calling about.

East Coast Business DSL

888-321-2375
Toll-free · Mon-Fri 8am-6pm EST · For Business DSL on the East Coast ·

International Customer Service

314-925-6925
Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this AT&T phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 8 then 4 then 2 then 1
Here is how our research team describes the way the AT&T phone system greets you: If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.
Below are some clips we've found from AT&T's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? How can I assist you today? Are you still there? If you can't respond, you can press zero now to let me know you are still there. If I don't hear something from you soon, I'll need to end this call."
Excerpt from a call with AT&T
Sunday, January 7, 2024 11:35 PM

They may need the phone number on your account

"I can help with that.
What would you like to know about your bill?
I see the number you are calling from and used it to look at your account."
Excerpt from a call with AT&T
Saturday, January 20, 2024 4:56 PM

They may ask your reason for calling (instead of a menu)

"Welcome to AT and T. Just so you know, calls are recorded for quality and sales purposes. If you are calling about the recent news we're regarding personal customer information, you can learn more at a t t dot com slash account safety.
You may have already received an email about a passcode reset If your personal information was impacted, you will receive information to obtain complimentary credit monitoring service through US mail.
Please say what you are calling about."
Excerpt from a call with AT&T
Friday, May 31, 2024 9:18 PM

They may ask you to enter information with the dial pad

"I found your current bill and see it went down by six dollars compared to last month's bill. Let me find out what changed. Your bill has a late fee, an expired promotion, and a pending credit. Is this why you called?
I'm looking at your account now.
It looks like your account's paid in full. If you still want to make a payment, enter the amount you want to pay with your keypad using the star key as a decimal."
Excerpt from a call with AT&T
Thursday, April 4, 2024 3:54 PM

They may ask you to say or enter information

"Just a moment, please.
Hang on while I get your bill. This might take a few moments.
To help me verify your account, please say or enter your account holder's passcode."
Excerpt from a call with AT&T
Friday, March 22, 2024 3:07 PM

The first phone menu

"Welcome to AT and T. Call is recorded for quality. If you are calling about the re How can I assist you today? Sorry. What did you need help with? Please wait. One moment please while I handle your request. We are experiencing longer than normal wait times. For your convenience, we'd like to offer you the chance to schedule a callback for a later time. With a callback, you also receive the benefit of text message updates. I'm sorry. Your response was invalid. Please try again with a callback. You also receive the benefit of text message updates.
To receive a callback as soon as possible, press one.
To end this call and not schedule a callback for a later time, press two."
Excerpt from a call with AT&T
Tuesday, May 21, 2024 1:38 AM

What are the hours and when should I call?

AT&T operates the call center for this 800-288-2020 phone number Mon-Fri 8am-7pm ET, Sat 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 5,437 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T is Saturday. The most busy day to call is Thursday, which averages 139% more phone calls by comparison. Again, this is based on a sample of 5,437 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Saturday, which is 211% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Tue
Wed
Thu
Fri
Shortest
Sat
Longest

The best time to call AT&T

In summation, the best day to call AT&T is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AT&T staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Calling this AT&T Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 11, 2023

Calling AT&T was a very easy task. I expected a long wait, but it only took me about 2 minutes to talk to someone, and it was very easy to navigate through the call system. This makes it likely that I'll call them again with any issues, because it really didn't feel like an issue at all to talk to them. I know some people complain about customer service, but I have no complaints with how quickly I was able to get through this system. 

I needed to add a second line to my plan for my aging mother, and wanted to talk about what my options for that were. I expected this to take awhile, but as noted it didn't and the agent was very helpful. This is surprising given how many different things AT&T manages. They have mobile service, cable services, modem rentals, and more. Therefore, I expected a wait that would have been well within the realm of reason. The fact that I only had about a 45 second wait once I was actually placed on hold is nothing short of a miracle. 

When I called, the AT&T jingle played and then a voice said, "Welcome to AT&T," followed by a message for Spanish speakers. After this, I was asked to briefly describe what I was calling about. I answered, "Adding a line," and it asked me, "Are you calling to add service to an existing AT&T account?" 

I replied that I would, and it then asked me, "Which would you like to do? Add a line, upgrade a line, or something else?" This seemed a bit repetitive but I answered that I wanted to add a line again. The automated assistant than said, "I see the number you're calling from and used it to look at your account.  Is that the account you are calling about?" When I answered yes, it said, "Okay, I can send you a link to add a new line, how should I send that to you, in a text or an email?"

This is the only part I took issue with, because I didn't want to use the online account to add a line otherwise I wouldn't have called. I prefer to talk to a person who can answer my questions, so instead of answering the question, I said, "Talk to someone." Luckily the system caught that, and said, "Let me get you to someone who can help. One minute please while I handle your request." It then asked for my passcode, which it took without a problem and transferred me to a hold line. I was told it would take about a minute, but within 45 seconds an agent with a slight accent answered the phone and smoothly helped me finish the process. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call AT&T

If you have time to do a bit of reading before you call AT&T, we recommend you read over some of our problem-specific articles.

How Do I Access My AT&T Account?

AT&T customers can easily track and manage their accounts online via the app, through the website, or by simply calling AT&T customer service. However, in order to view your account online, you must register and create a user ID and password. You can add all your AT&T accounts after you create a user ID and password. Registering your AT&T account makes it easy to view and manage a single account are all of them easily.

What Do I Do If My AT&T Sim Card Is Locked and I Now Need a Puk Code?

Don't worry if you are having trouble with your locked SIM card. There are several ways to get the code and unlock your SIM card. The first way to get a PUK code for an AT&T SIM card is to contact AT&T support directly. By calling or visiting one of their retail outlets, you will be able to talk with a customer service representative. Explain the problem, and they will provide a PUK code free of charge.

How Do I Access My AT&T Wireless Account?

Accessing your AT&T Wireless account is easy. You only need your user ID and password. If you have any challenges, you may seek help from the support team.

Top AT&T customer service problems

Click the link above to get answers to just about any AT&T customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T, and their purpose. Are any of these similar to the reason you are trying to call?
Starting mobile phone service: "Start service for mobile phone."
- From a call lasting 5m 15s , Jul 13, 2024 2:22 AM
Account information needed: "The account number is on."
- From a call lasting 59s , Jul 13, 2024 1:48 AM
Password assistance: "Finding password."
- From a call lasting 14m 51s , Jul 13, 2024 12:25 AM
Questions about internet bill: "I have some questions about my internet bill."
- From a call lasting 5m 54s , Jul 12, 2024 9:19 PM
Internet service issue: "I have no service."
- From a call lasting 3m 40s , Jul 12, 2024 11:42 AM
Seeking AT&T business support: "And this a AT and T business account for Internet?"
- From a call lasting 5m 3s , Jul 11, 2024 4:44 PM

More AT&T Customer Service Contacts

There are of course other ways to contact AT&T customer service besides the phone. Below we list the best ones, by medium.

AT&T Customer Email Addresses

abuse@att.net - Reporting Abuse
Email address if account has been abused
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AT&T will reply our your email.

AT&T Customer Service on X (formerly Twitter)

@ATTHelp - Customer Service
Customer service Twitter news
AT&T, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

AT&T Customer Service on Facebook / Messenger

Some customer service teams, like that of AT&T, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

AT&T Customer Help Desk / Web Support

att.com - Customer Service
Online customer service support
As a last, sometimes only, resort- AT&T customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is AT&T's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T agent. This phone number is AT&T's best phone number because 220,254 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-2020 include Cancel Service, Service Outage, Device Support, Dispute a Charge, Change Service and other customer service issues. The AT&T call center that you call into has employees from California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas and is open Mon-Fri 8am-7pm ET, Sat 8am-5pm ET according to customers. In total, AT&T has 13 phone numbers. It's not always clear what is the best way to talk to AT&T representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for AT&T. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare AT&T Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated